Levi
with Children
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We stayed at this Days Inn recently and found out from other guests that the property was recently sold. The new owners definitely inherited a very old building and have a tough road ahead, but they really need to focus on basic cleanliness and service. The stuff that is actually in their control.
The main issue for us was housekeeping. The blankets had light stains, the floors left dirt on anything dropped on them, and under the bed was filthy when my wife dropped a straw and had to grab it. We weren't offered a room turn until 4 PM, but by then we were back in the room for the day. In the pool area, paint was peeling, the stairs had dirt and hair piled up, and there were no towels.
The building itself is showing its age. Lamps were plugged into nothing, the TV set-top box didn't work, and there were messy paint marks on the trim and ceiling. Our AC unit died halfway through the night, and our old magnetic key cards failed five times. On top of that, sound travels right through the ceiling if you're on the ground floor, and nobody enforced the 10 PM pool curfew.
The hot breakfast was decent enough: bacon, eggs, waffles, yogurt, and juice were all available.
Since the owners live on site, they have a good opportunity to turn the experience around. But until they update the building, they need to go all-out on deep cleaning, friendly service, always-available coffee, and making sure the basics are covered.
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