This is a VERY basic hotel. Also - no A/C. Looking very worn. If you are staying here to catch a cruise, it is not a walk to the port.

We were in Southampton on one of the hottest days of the year. The hotel is not air conditioned. A small fan was provided, but it was an unbearably uncomfortable night and neither of us were able to sleep. I have stayed at the Novotel numerous times over the past two decades and the hotel is increasingly dated and tired, especially the bathrooms. Considering increasingly hot summers, the owners of the hotel should invest in Air Conditioning.

Our stay was good for the one night. I found it a bit of an inconvenience having the toilet in a separate room from the sink

The layout of the room is very outdated: the toilet is in a small and isolated room that hasn't a sink, makes us very inconvenient. The room isn't small but lacks of table to place our opened luggage. The lights

Did not have air conditioning which was an issue however I should of checked before booking. Rather dated overall but the staff were lovely. Superb location for access to the station, city centre, Isle of Wight and the cruise ships. The food was very good but also check out the TGIFriday as despite the negative reviews we found very good, just go a little later to avoid the family rush. Overall l would recommend.

For US travelers, it would have been nice to know that there are no USB ports in the rooms, NO air conditioning and should buy a portable plug converter before coming.

Ideal location of hotel to attend guildhall concert. Clean, comfortable room bit dated but met needs. Staff professional and welcoming

No air conditioning it was terrible

Breakfast was excellent! Staff were extremely helpful, and courteous. I would like to mention Catherine from the reception for her help explaining how to take the train from Southampton to London.

Perfect location right across from the train station and quick uber to cruise port etc. No a/c so would be uncomfortable on a hot day.

Walk to national express bus or cruise ship.

Loved everything about this property. The staff was lovely

Breakfast was a bit of a disaster. Ordered 2 poached eggs just as another visitor ordered 2 poached eggs. It would seems the chef was told to cook 2 poached eggs. After waiting about 10 minutes 2 poached eggs were produced and the other visitor took them. I asked the chef about my 2 poached eggs. He had no idea anymore we're requested. He said 3 minutes. By this time the rest of my breakfast was cold. 3 minutes later the chef said my eggs would be another 2 minutes. I cancelled at this point. I don't argue with chef before they cook my meal (trust issues). I ended up having nothing to eat at all. A very expensive rubbish breakfast experience.

NA

Great place to stay Very central and a short walk to most things No A/C but fortunately the weather was cool The biggest complaint is not being able to open the windows because of a security strap. This was a great disadvantage

Conveniently located to cruise port. Quiet and clean

Staff is very friendly and helpful.

Clean room.

Close to cruise terminal

The bed was comfortable. Upon leaving there were no luggage carts available. There was a convention going on and my husband had to bring our luggage down one piece at a time. I am disabled and couldn’t help him.