I will begin with the positives: friendly, quick and efficient check-in, bed was comfortable and clean, the room had basic necessities like microwave, fridge, tv, coffee, blowdryer, decent breakfast is included (eggs, pancakes or waffles, sausages, sliced ham (didn’t eat the pork product), oatmeal, toast, coffee, juices, fruit, yoghurt. I was attending a full weekend event in Sylvan Lake, and accommodation there was limited and almost twice the price, so I decided the drive wouldn’t be a big factor and selected this property because it had a fitness centre, pool and hot tub (but didn’t end up using any of the amenities). The hotel is a short walk to a park, with a viewpoint. Opportunities for improvement: entering the property my first thought was omg what happened to this place! The parking lot is wide open, but the asphalt, planters, landscaping, and hotel in general have definitely seen better days!

Don’t stay here……

Good location. Older hotel, stairs had a musty smell to them. We were upgraded to a suite since our room had fruit flies in it. Suite was nice size and comfortable. Was pool side so could get noisy at times. Asked for my room to be made up but no one came to make it.

Staff were great, Very kind and helpful. The building certainly is in need of a make over, though it looks like they have been working on it its in pretty rough shape. We booked a double queen bed room, poolside access. I was surprised at how quiet it was in the room with all the noise in the pool area. The room however was probably one of the smallest i have ever stayed in and has been rather poorly updated. Parking lot was a disaster to say the least. I would book again but think it was overpriced at $200

The hotel is definitely in need of a deep clean, especially the carpets. The room wasn’t horrible but I could see some areas that weren’t deep cleaned. The pool is gorgeous, but Sherry is the best part of my visit. Due to Expedia having issues my room wasn’t horrible booked for the wrong night and Sherry went above and beyond to fix it. I had a lot going on in my life this weekend and her working with me to remedy the issue made a world of difference. Always nice to have a pet friendly hotel, although I was a bit of a stroll to take the dogs out, I booked last minute so understood this.

The property is undergoing renovations so some disarray is expected. However, the common areas were awful. Dirty floors, garbage not picked up, filthy walls. The “restaurant” for breakfast was terrible. Super dirty. A staff member broke some cups and didn’t even bother to sweep - just picked up the bigger pieces leaving small shards everywhere. I really wanted to love the property as the location is great and the atrium area is nice but it was just so dirty.

Very average. We stayed in the imd wing of the hotel. Inexpensive and for a reason…

Good value for the money

We enjoyed our stay. Thanks to the welcoming staff. Our room was clean and the pool was nice. I would have preferred a separate hot tub. Breakfast was excellent.

Enjoy the pool

The hotel has a nice layout and free car charging Just everything seemed run down, old, dirty, ac didn’t work anywhere, gym all broken, pictures online are deceiving Could be good but isn’t

The staff seemed stressed and mentioned multiple times the hotel was full. Our air conditioner was barely working and was incredibly loud - so loud we would only turn it on for short periods to cool the room when we were not in there. No one asked how our stay was when we checked out, they seemed to be happy to just keep the wheels rolling as it was a busy weekend. They did accommodate a 1hr later checkout which was appreciated.

Never encountered such bizarre issues until we stayed here. My 1 year old opened a drawer and found a pouch of tobacco accompanied by white powder. I had to let them know TWICE in order for something to be done. No one seemed to care. Absolutely dangerous to keep a baby in a room with suspicious substances like that. No compensation for that. No room change or anything lol…. Then, older kids decided to pound on our door -profusely- plus everyone else’s rooms just shy of midnight. Embarrassing customer service for a hotel.

Nice staff but t

Nice buffet breakfast and the seperate bedroom living room is good to seperate for privacy. I like the pool area as it’s nice to look at even though we don’t use it. Nice property back in its day. Great for families. Have stayed here now 5 times or so.

Nice stay for the money. A caution to families who go for the pool...it's mostly deep...kids need to be good swimmers or with an adult in the pool.

Great nice pool

Great breakfast. Could use more elevators and more seating in the dining area.

-Stayed 1night, checked in at 4pm was geat -Be aware you have to pay extra 2.xx$ /night ithink must be localhotel tax.If ou booked to expidia -Booked 2nd floor, balcony by the pool-hallway was warm/hot, it could be noisy for some people. Specially when pool is packed -Could be long walk to your room from elevator -Elevator is scarry -tight -Ran down hallway carpet -Parking lot could be sketchy- park at lit spots, aspalt need a redo Good part: Place is prettygoood, kids will love the pool,

Parking lot looks terrible to start, met at the front desk by someone who couldnt check me in because they didnt work there, place looks like its upkeep is attempted to be handled by one person. Rooms were good. Pool area is beautiful. Staff unhelpful.