Room (suite 520) - daybed mattress terrible; a/c works intermittently; 2-sided fireplace means light in 1 room leaks into other keeping sleeper awake and people on both sides visible to each other; no blue box; no cutlery for kitchenette; grimy tiles in shower stall and some damage; 3 people booked for suite but only supplies for 2 (towels, washcloths, robed).
Staff - generally friendly but when calling front desk for pillows and blanket (should be more in room), put on hold, long wait, had to hang up & call again.
Fitness area - saw a mouse in pool area; hot tub switch not working; pool needed cleaning.
Ice machines - 5th and 4th floors not working.