The complimentary shuttle service was efficient with very little wait time, and the driver was pleasant and professional.
Unfortunately, I did not realize the hotel has no elevator, and with heavy luggage this became a very difficult and painful experience. I believe this should be clearly stated on the booking page, especially for elderly guests or persons with medical or physical limitations who may not be able to carry luggage up the flight of stairs.
My check-in experience was also disappointing. When I asked about paying the security deposit in cash, the older CSR who attended to me responded in a condescending manner and stated that cash is not usually accepted. Additionally, my room keys were not activated, so after carrying my luggage upstairs and all the way to the back corridor where my room was located, I had to return downstairs to have the keys activated. Needless to say, check-in was frustrating and not a good experience overall.
That said, the housekeeping team was exceptional. The room, bathroom, sheets, and towels were all very clean. The cleaning staff were also very sweet, always greeting guests pleasantly and responding kindly.
Breakfast was good value for the price paid, and the complimentary hot water/coffee station in the lobby was a thoughtful touch that I appreciated.
Checkout was a much better experience. The younger CSR who assisted me was polite, warm, and very pleasant; I truly appreciated her 'Comfort Inn' customer service.