tylee
Friends and family with Friends
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Genuinely one of the worst hotel experiences I’ve ever had. It started the second we arrived. The woman at the front desk was extremely rude, condescending, and completely unprofessional when we asked about an early check-in. I had called all the way back in May specifically to request one. I understand that early check-in may not be guaranteed, but there was absolutely no reason for the attitude or the way we were spoken to. Then we got to our room and were immediately hit with a horrible smell that genuinely smelled like cat urine. As if that wasn’t bad enough, our blankets were dirty. We asked the front desk for clean ones and were told they had ONE extra blanket. One. For an entire hotel. How does a hotel not have enough clean bedding available for its guests? The entire property is extremely run down and desperately needs repairs, maintenance, and a serious improvement in cleanliness. Between the disgusting smell, dirty bedding, lack of basic supplies, and awful customer service, there was genuinely nothing enjoyable about this stay. For a place that charges people money to sleep there, having a clean room and clean bedding should be the absolute bare minimum.
Save yourself the headache and stay somewhere else. We definitely will not be returning.
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