Lewis (Louis?) is amazing ❤️

Really helpful staff went the extra mile Nice room very clean with good amenities Work was going on so some facilities out of use but everything else was great and the location is ideal

Beware! Hotel is under construction. Glorified youth hostel small everything room,bathroom etc. Never told hotel was under construction. Felt ripped off for the price.

Fantastic room very clean and really efficient service

Second time we stay here and it was lovely. Clean and comfortable rooms. Would definitely recommend

AC was adequate. Staff were great. Ww did not have breakfast at the hotel

Lovely hotel central to everything

In the hearth of Oxford, walking distance of every think, even the Castle. Parking behind (30 pound) the hotel. Quiet and comfortable room with quality bedding

Checked in hotel as a recommendation from friends who had stayed there before. We stayed 1 night. The next morning we needed to shower and leave early and had no hot water in the shower. We had hot water in the sink basin but nothing in the shower. When we told the reception as we were checking out, he said you should have dialed 0 but the time taken to correct it wouldn’t have been possible due to having showered already and we were checking out. Hotel was going through a major renovation also with limited services.

Renovation currently going on. Otherwise the hotel Staff was Wonderful. Location is Amazing. It is steps from Windsor Castle. Plenty of Restaurants are steps away outside the hotel. Yes! We will definitely stay there again. Thank you Staff at Castle hotel, you made our stay lovely. Tim L.

The hotel made it special as we were celebrating our wedding. There was some building work going on but it didn’t really affect us

Room facilities great Staff exceptional

This hotel went above and beyond. It was such a wonderful stay.

The hotel is being upgraded but the service was exceptional - there was an issue pre-stay with our room due to the ongoing upgrades and they more than rectified it. That’s how customer service should be - well done! Family of 4 stayed - we will be back. Can’t wait to see it once everything is finished.

The hotel was being renovated, so the reception area was moved to the back of the property and our room was on an upper floor in a part of the hotel without a lift - a challenge with luggage. That said, the staff were attentive and helpful and the room was clean and comfortable.

Building work across the hotel restricted things so that reception and dinner/breakfast served in temp locations but staff did there best to make things seem normal.

Really lovely hotel, great location, clean rooms. Staff were super friendly. Great place to stay.

Currently undergoing refurb so main reception restaurant and bar closed. Temp reception and staff did their best and forewarned us. Breakfast was still excellent, room was great and v comfy bed

We have stayed her a few times before. It is clean and beautiful. The staff is lovely and the location is so convenient

It is difficult to review as the Hotel is undergoing work and the City View room could not be offered. However everything that was expected was provided.