Clean rooms, helpful staff, pool and other things where good felt very relaxed

Very friendly team, food was very good and the use of the spa was excellent thoroughly enjoyed our stay.

Clean room

Nice room, clean hotel - only staying to go to a wedding elsewhere, so didn’t manage to use the facilities, but great location for what we needed

The rooms and linen were clean; the staff were helpful when asked. The breakfast and dinner amenities looked OK - but we didnt use any of these.

Lovely room and facilities staff not that friendly, had an issue at dinner I had pork belly which wasn't crispy and my friend for a bone in her fish. The manager Jose excuse was its because there Was a wedding on

We had dinner in an almost empty dining room. The meals were served up but no one checked on us during the meal. My partner had no cheese in his burger. We mentioned this at when the plates were being cleared and it was mentioned to the chef and manager but no apologies or no compensation. The coffee sachets in the room used the cheapest coffee possible and it tasted awful. We had breakfast, which was okay but nothing special. I admit that they stopped serving at 9.30 and we went down at 9.00 but most of the cooked food looked like it had been there since they started serving and the coffee was very weak.

Excellent breakfast. Easy access to Guildford.

The Spa facilities were excellent as were the therapists. Top notch. Lovely helpful staff all round. Expected a bigger garden but it was still nice with good seating areas and lovely views. Would go again l, even if only for the spa.

Room was lovely and clean with helpful staff. Facilities were really good and I really enjoyed my massage.

The hotel and rooms were very clean. One member of staff didn’t have very good customer skills

Pleasant room and bathroom. Breakfast good qith plenty of choice. We stayed during a heatwave and our room was like an oven even with 2 fans so it was hard to get to sleep. The window opened a bit but not enough to make a real difference..

The hottest day of the year so far and the room was hotter than outside, hotter than the corridor. No sleep. Thank god for the cold tap and bath to cool down intermittently. Its a spa hotel with nice restaurant and gym etc, but no aircon! Why?

Enjoyed our stay. Wished we could've stayed longer. Used the pool facilities all was clean and well maintained. Family friendly place, staff eager to help and answer any questions. Beautiful garden seating area and views of the countryside.

No staff at check in

As usual, clean pleasant room. Helpful friendly staff.

My room was large, well heated, clean and quiet. Staff were friendly & helpful. There was plenty of parking. Food was nice at dinner and breakfast.

Good

Good location, clean room, pillows are a little hard but that maybe my preference, use of the health centre and pool was included, nice perk. Would recommend

Great rooms, great staff, spa is worth a trip. Recommended