We loved our stay! We especially liked being able to walk to the downtown for dining and shopping, and the bus was so handy for seeing other sights just outside of town.

Hot tub out of ordet during our stay

A bit expensive for the kind of amenities they provide.

We found all staff members helpful and welcoming. In particular, Rylie at Reception was particularly approachable, helpful, and patient.

good room

Good location

Very beautiful and staff was great

Our stay was quite comfortable however I did not expect No AC in the rooms. The common areas are airconditioned but the bedroom aren't. They provide fans. Apart from that everything else was great.

Good location. Okay property. Guest laundry is ill maintained and dirty. Clean in general and I guess ok priced for Banff, for any other location it would be way to expensive and clearly not worth the price for amenities.

Excellent place to stay in Banff. Good dining, great location on local bus line with complementary tickets which made it easy to get around in Banff. Friendly staff. Rooms are not air conditioned but hallways are almost cold and cool air coming from the hallway kept our room cool even during hot days. Parking is convenient beneath the hotel. Very clean and well appointed. We recommend it highly.

We arrived to a friendly welcome by the staff at check in. We are a family of 4 and stayed in a room with 2 double beds. The room was spacious and clean, the shower was good. The hotel is a short walk into the centre of Banff although the hotel provided free bus passes if we didn't want to walk. We enjoyed our stay and would recommend. Hotel Car park was convenient (underground).

We literally loved this hotel. Ours was a splendid, yet tiresome trip with motorbikes and we felt really rested in this hotel. We felt home. The hotel provides indoor parking with no extra charge. All hotels are in walking distance to city center including this one. Most of the tours have a stop right in front of Caribou. The hotel provides a ticket for free, for public transportation. We did not use, yet was nice to have. The staff were both friendly and professional.

The staff was so helpful and kind! We really enjoyed our stay.

Great place downtown

You can take the bus to the Banff downtown area (or by walk). The facility is relatively small and old, but the people are very nice and the room is pretty clean.

Helpful staff, clean rooms, great location away from the hubbub but right on a bus route to take you there.

Great location!

Good and convenient option

The hotel is in an excellent location. A quick walk to all restaurants and shops. The staff were very helpful. The lobby area has a cozy feel. The rooms were a bit tight. And because it’s dated there are not many plugs so when the whole family needs to plug in phones and other devices you have to be creative. But not that big of a deal. Beds are comfortable as well. The water pressure is pretty awful in the shower and there was some peeling drywall. The room was clean but we did notice that after day one they did not clean the coffee maker and there were never 4 shower size towels in the room. Please note there is NO AIR CONDITIONING!! Now we got lucky with weather that it wasn’t an issue but if it was humid out this would be an issue for sure. They provided a fan in the room which was good enough for our 3 night stay. The keg steakhouse is attached to this hotel which is super convenient also. All in all we loved Banff and this hotel was good for our family. We would stay here again.

Very nice lodge. We had 2 rooms and enjoyed the property. We were about a 10 min walk to where the shops and restaurants started in Banff. The staff was great. Room was very clean and met our needs.