The room was clean, but unfortunately the overall experience was disappointing. Our room was in the basement with no outside natural light, and the only window opened toward the pool area, which made the room feel very closed in. We felt trapped in the space rather than comfortable and relaxed. Front desk staff was welcoming, breakfast was good. Housekeeping did not make up the room during our stay. We had to go to the front desk ourselves to collect fresh towels and other supplies, which was inconvenient. While I appreciate that the room itself was clean, the lack of natural light, limited window access, and lack of housekeeping made the stay uncomfortable. I do not feel this hotel offered good value for money. I would recommend confirming the room location and window situation before booking.

Food good

Good hotel

Perfect

The first floor rooms are like dungeons. Our room did not have a window. There was pubic hair on and around the toilet seat. There was a woman’s long hair in the bed sheets. The room was extremely humid, even when the a/c was running.

Very clean and good breakfast

Very clean

Go on the same way with same Staff ;breakfast is OK and easy going but if we come too late we could not have free table ..so , maybe make more places ????

The front desk staff made a huge difference for our stay. She helped us with ideas of catching the metro subway 10 minutes away. From the subway we were able to tour Montreal without worrying about traffic, parking, or gas. Another really great thing was the breakfast and the breakfast staff. The breakfast variety was great and eliminated the hassle of finding a place to eat for the morning s of vacation.

Very good

Really great and helpful staff. Rooms were newer than photos I saw online so pleasantly surprised. Complimentary breakfast is offered but after 7am.

Couldn’t sleep the entire night - the hotel staff didn’t care

During my first stay, I was assigned a room that had a very unpleasant smell. I immediately reported the issue and asked to be moved to another room. I was told that no other rooms were available and was simply advised to turn on the air conditioning. Unfortunately, this made the room uncomfortably cold, but it did nothing to resolve the odor. As a result, I had a very uncomfortable night and was unable to sleep properly. Before leaving, I reminded the front desk that I would be returning two days later for another reservation. I specifically requested that I be assigned a different room, preferably upstairs or at least one that did not have the odor. When I returned, I was assigned Room the room ancross from the lobby. . The noise was unbearable. I could hear every guest arriving, suitcases being dragged across the floor, conversations at the front desk, and families checking in around midnight with adults talking so loudly, children running, and toddlers crying. Since we had to leave early the following morning, I repeatedly came to the reception desk in my pajamas to ask them to at least reduce the noise. Each time, the staff appeared completely indifferent and didn’t care

Excellent experience from check-in to check-out. The hotel was clean, comfortable, and well managed. The staff were attentive and professional. Highly recommended!

Room are super clean Staff are amazing Wifi works perfectly well Breakfast is very good

Was clean and comfortable but the AC unit was extremely noisy.

Room service and cleaning crew were not good. My laptop get stolen and even cleaning crew didn’t replaced all dirty towels and vaccumed floor.

All was excellent

It was a good hotel with helpful staff, breakfast both days was standard nothing fancy, the beds were comfortable though and washrooms were basic but had hot water all throughout so we were comfortable and restful. We travelled with small kids and seniors and were given connected rooms on the main floor that was a huge plus. The only shortcoming w as not kettle or microwave in the room to warm water or leftovers

The overall experience was good. Our room was a bit tired even though they’d redone the floors and bathroom. Balcony was lock and inaccessible. Breakfast was good.