I have to say, we were disappointed. Although the hotel is lovely and the location perfection, the staff were not what we are used to at this level of hotel. There wasn’t anyone ever manning the door, concierge services didn’t offer support on their own and didn’t really have answers when we asked questions, etc. That being said, the staff at breakfast were lovely and on their game, but for the cost of the St. Regis, every element of the stay should be flawless.

The room was very big and well decorated, the staff was very helpful

immaculate rooms great food tentative staff

Great place

The staff members were so welcoming and did everything to make our stay absolutely perfect. When I return to Florence, I won’t stay anywhere else. Eduardo at breakfast gave the most amazing shopping recommendations and made the stay even more enjoyable. From the front desk staff to the butler team, our stay was the best ever!

Top notch service

The hotel was very clean, the staff were fantastic and the hotel is more importantly very dog friendly

Our stay was amazing, the room was great and the staff was fantastic!

Nice property in a great location.

We loved the room service and check in/butler experience. The hotel is very clean as well. The spa experience was so-so and the taxi service was unprofessional and much below standard.

Wonderful stay for 7 nights in Feb. The staff in the HOTEL are top notch and will stay here again. Easy to walk to all locations and the concierges are very good!

Love

Very friendly and helpful staff . Will definitely be back.

5-star experience. One of top florence hotels for comfort and convenience. Every request was granted with smiles, incredibly personable staff and simply nothing negatve. Wonderful location, ambiance, food and assistance. Hope to return!

St. Regis properties never disappoint. The staff were phenomenal as always. The breakfast was a great way to start the day. And the cocktails from the Winter Garden were amazing (the Klimt was to die for). My only complaint was the shower, in an otherwise perfect room, it was small and cramped. The shower head was too low and I would hit my head (I’m 6’ on a good day).

absolutely Amazing. We had a suite there and it was one of the best I’ve ever stayed in in Europe. Large comfortable and stunning inside. The staff is absolutely wonderful close to everything and easy to get in and out of

Amazing experience as always, highly recommend

EXCELLENT & BEST

Excellent location Staff is superb

Great classic hotel full of charm and attentive service staff. Very good location within walking distance of many great sites in Florence. Will stay again and every time in the future.