We checked in after a long 14 hour drive around 9:30PM. Once checked in the front desk associate gave us the key to the room and when we first got in it, we had noticed dead bugs on the floor, dust, and a missing baseboard; which prompted us to do a further inspection. We pulled up the bedsheets to find food crumbs, dead ants, a dental pick and a phone sim card. The table lamp didn’t work nor did the AC unit. The front desk associate was apologetic and said that they were “very busy today with checkouts”, gave us another room and ensured that it would be much cleaner. Being “too busy” to ensure proper cleanliness for the next guest is terribly concerning.
Upon inspection of the second room, we found that it was overall cleaner, but had other issues. The toilet paper holder was falling off the wall, the soap dispenser by the sink was missing as it just had the bracket on the wall with sharp edges - which posed a safety risk to our kids. The bathtub support bar had rust and the tub would not drain properly as was would sit stagnant in the middle of the tub.
The pool area floor wasn’t maintained and had muddy footprints from patrons walking in there with outdoor shoes, the sauna worked but had a burnt out light bulb, and the continental breakfast was just average, and was constantly out of items, leaving guests to either wait, grab something else or walk out entirely. The important thing to note here is the food running out at the early stages of the morning. Terrible stay.