Halebert
Family
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The staff were very helpful and accommodating, despite an issue we experienced on our first day. We came all the way from Edmonton, and unfortunately, when we arrived, we were informed that the room we had booked was not available. We had to wait for almost an hour, but the staff did their best to find a solution and were able to accommodate us that same night.
We truly appreciated their effort and understanding. They made sure we had a comfortable place to stay so we could get a good night’s rest and be ready for our activities the following day. Although there was an unexpected problem, the way the staff handled the situation made a big difference. Thank you to the staff for their kindness, patience, and willingness to help.
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