The Rimrock is a beautiful hotel in a wonderful setting. Unfortunately for us the hotel was nearing the end of a full refurbishment and the pool and hot tub were not available. They had made arrangements for guests to use the facilities at a sister hotel but with limited time this didn’t work for us. The staff couldn’t do enough to help and every one of them was polite and friendly. I would definitely stay here again once everything has been completed.

Our room fare was $1550 per night for 2 queen beds. When booked it said room with forest view, but we received a room with parking lot view. The air conditioner had a very loud motor sound. When informed they sent a maintenance staff and he said it a normal sound, advised to turn off once the room is cool. The reception staff then arranged to offer a different room. The rooms and service could have been better for the price they charge.

One of the cleanest hotels we’ve stayed at in Banff! The views are incredible, the coffee was excellent, and the staff were warm and friendly. The property is very well maintained, and the shuttle service was convenient with friendly drivers. We had a wonderful stay and would happily return.

Lovely place to stay away from the bustle of Banff Center but close enough to access the town. Parker's restaurant was excellent. The staff is lovely, rooms spacious and comfortable with stunning views. Gym was good and classes offered. Took a nice yoga class, which was great after loads of hiking. The only glitch was the quality of the food at their Market. While convenient, the food is prepared like Starbucks (but more expensive and not as good) The Market is just not up to the quality of the rest of the place. Nice to grab a beer on their porch though!

Overall, it seemed like they overbooked themselves and overcharged for a hotel that is nowhere near being finished with their renovations. There were a ton of problems with our first room because of the renovations. We had to practically beg them to move us to a different room. One of the problems being that as soon as we opened our window windows for a Mountain View, we were meant with eye contact with two construction workers outside our window. Wasn’t the most romantic experience if you ask me. Luckily they did move our room, but overall, we did not feel like it was worth the money.

Lovely hotel, although still completing renovations. Rooms were beautiful and spacious and newly renovated. Food options were limited- bar only had very few choices and not many children friendly and the main restaurant was very too sophisticated for children.

Place wasn’t fully open but still great!

This hotel is freshly opened and frankly should not be open yet! We paid $800 to stay one night and found a hotel that although beautifully designed and staffed to the hilt - does not appear to know what it’s doing. The preemptive apology note in our room should’ve been an indication of what was to come! Lack of hot water, power outlets not working, no water to wash your hands in washrooms by the lobby, super slow service at breakfast (35 mins for our order) even though the restaurant had 8 people in it (including us) - it is designed for around 150! Unsupervised (although willing) staff throughout- walking around in circles, and seemingly seeking direction. This needs managing- that’s all - but until the many kinks have been worked out- it’s an absolute cheek for them to charge what they are!

The room cleaning was terrible They didn’t even try to clean or make it look good My room wasn’t clean for 3 days and even when they were on my room they didn’t do any work like clean the bathroom or shower or the floor. The food in the restaurant was very poor and kind of not enough food for what they offered on the menu.

Mountain View Small room Overpriced

It was our anniversary and they were amazing, they not only upgraded our room for us, but we were welcomed with a surprise of champagne a congratulatory card and dessert! It was really fantastic and although it’s going through construction right now and there were times of a bit of noise it was still wonderful

When I initially booked a suite at the RimRock, there was NOTHING mentioned about an upcoming renovation. There definitely was not a discount to reflect the inconvenience of early morning banging and scaffolding up in the windows. I paid a premium price for a noisy stay and tried to spend most of my time away from the hotel to get away from the construction. It was disappointing. The staff were great.

Second stay at hotel and enjoyed it again. Hotel being remodeled, but didn't interfere with our stay. I do wish there were some better casual options for food.

Wonderful

Staff was amazing. So helpful and pleasant. The views are incredible. The property is located in a great area. Walkable to gondola and hot springs. Shuttles run all the time into town. This hotel is under renovation in some areas. That was a bit of an issue with scaffolding and noise during the day, but not horrible and it is necessary. Can’t wait to see the rooms when they are done.

Room was beautiful. Food was fabulous and staff were amazing... no complaints! Beautiful hotel. Will return for sure. Treated our pets like family too.

Great hotel all you want in one spot transit service to Banff excellent restaurants room comfy

Stayed with family

Excellent

We liked the view from our room. Dinner & snack options were a little limited, and it wasn't that easy to run back to town for food. Hotel was very nice, but some areas such as carpeting is looking a little shabby.