Upon arrival, the bald gentleman at the front counter could have been more receiving. I appreciate that all rooms may not be ready at exactly 15:00 but when I walked up to the counter, he barks, "Housekeeping isn't ready. Sit down over there and you'll be called up one at a time." I felt like I was being chastised. My Deaf son asked me why he was angry. He could sense the attitude just from the look on his face without hearing a word spoken.
The room was somewhat dusty. I wrote my name in the dust on the nightstand.
When we were in the first room 225, I was shocked when I opened up the blinds and all I could see was different material strewn around in what looked like a breezeway of some sort.
May I suggest that the front counter staff welcome guests first and foremost to the Viscount Gort.
My son was grateful that the woman at the front counter had some signability. That was a pleasant surprise.
The headboards were dust-free so maybe the cleaner may have been hasty in cleaning. The bathroom was spotless.
Perhaps the rooms with windows that peer into a storage area could be painted over with a mural. It really is an unpleasant sight.
In the hospitality industry success depends heavily on "soft skills" like empathy. Checking a guest in is not a favour. It's a service.
Thank you to the woman who retrieved my things from the first room (225) that we were in.
