Room was in disrepair with a gaping hole between the framework of the window & the building itself. Have emailed Hilton & have had no correspondence.

Breakfast was good

Staff were amazing, particularly at breakfast as we were shown around all the Vegan options and there were plenty!

Our room was spotless, the hotel was great as were all the staff we met. The Brightsmith restaurant was amazing and our fillet steak was fantastic. The waiters were very nice and polite. The breakfast was also great so much choice. Overall we had a great time and experience and would come back.

Room was freezing, no heating. Food was terrible when it eventually arrived

Fabulous helpful staff, very comfortable bed, good bar and bar snacks.

Booked a family room and the bed wasn’t set up for daughter. Shower broken and stick on the hottest setting potentially causing serious injury. Check in staff rude. Food in the bar cold and had to be sent back. Don’t recommend this hotel.

The staff at the hotel were great - very friendly and helpful. But our bedroom was freezing when we arrived. We used the portable heater (which obviously indicates a problem) but cold air was coming through the window area and grates all night. Also, the bar was disappointing - we got back from our event at 9pm ish - the bar was shortstaffed and the area to buy snacks was open but not staffed.

Room was behind the lifts and it wasn’t sound proof so you head it all night when the lift was used

Very clean. Good facilities. Staff incredibly friendly

Hotel was nice, great location for the NEC also. I was not impressed with staff attitude though. Our room wasn't ready to check in to, we had to wait in reception for 40 minutes even though this was after the 3pm check in time. When I asked how long it would be as we'd driven a long way and had food booked so needed to get ready, the woman on reception was very rude saying they'd been fully booked the previous night, the room wasn't ready and there was nothing they couldn't do about that. Also check out was 12.00, cleaning staff knocked our door at 11 and asked how long we'd be before checking out. I said we'd be checking out by 12 and she was annoyed by this.

room was clean, lovely and warm when we arrived. Staff were friendly and helpful.

Great hotel. We stay at a lot of places because of work, and this is a really decent one. Especially the breakfast. I have coeliac disease so need gluten free options, and they have loads. Plus are happy to make you a fresh cooked breakfast so there is no risk of cross contamination. The staff, especially the breakfast team, were all super friendly even though they were clearly rushed off their feet.

Very helpful staff lovely big hotel great bar and food

Amazing staff

Lovely atmosphere

Its ok

Champagne reception on arrival to celebrate your anniversary!

Nice clean room

The hotel itself was bright clean and spacious. The lines for breakfast (both to get in to and then for hot food) was unacceptably long.