No air conditioning, staff not on site and computer check in and out system malfunctioned.

The breakfast was the best part of the hotel. The room was so small you opened the door into a brick wall and then in the bathroom, you had to cross over past the toilet to even close the door. The sink had a ledge about 6 inches above it so you had to crank your head under it to brush your teeth. We noticed many guests had a terrible time checking in with their computer system only at the front desk after 5 pm.

It was a bit noisy from street traffic with windows open but it was comfortable and breakfast and staff were good

Very friendly staff

Lovely hotel, big comfortable room with two proper chairs (yay!) and surprisingly quiet. Easy to get to the Hauptbahnhof or Central in about 5 mins on the frequent tram service. We didn't know that the breakfast was veggie (although they did offer you the chance to ask for cold sliced meats if you wanted). Didn't bother us, but it would be good to know in advance. Our only complaint (and it's BIGGIE!) is the self check-in system and their poor communication about it. We received an email about it 2 days in advance, but we were already travelling and it was difficult to do anything online. I didn't have the apparently necessary Reservation number so couldn't do the online check-in in advance. I tried ringing the hotel and was told it "would be in an email". It wasn't. In the end we cut short our visit to Basel in order to get to Zurich and check in before 5pm when we thought we would be locked out because the Reception staff go off-duty. This turned out to be entirely unnecessary, as they could have given us a code to open the front door. All the staff at the hotel were extremely friendly and helpful, but I think they don't realise that what seems to them a small, simple thing, can create panic for travellers when it's not explained clearly. During our week there, we encountered lots of other people with similar problems with check-in. Shame, because everything else was great!

It is about a 15-minute walk from Zurich HB Station; however, since the route is mostly uphill, taking the tram (Line 7) is recommended. If you have a Swiss Pass, you can board directly. A complimentary breakfast is included.

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We stayed there for one night and it was not good for the price we paid.

Rooms ok. 20 min walk in to the old town. Uphill if coming from the train station. Reception only manned until 5pm ridiculous. Only online registration if arriving after 5pm. No idea how that works. Receptionist mentioned an app but no info about that when booking with external company. I would think that is important info to share before booking. Didn’t have breakfast as left too early. Would recommend you stay nearer The Old Town.

We did check-in with a front desk person which was much easier for us. The room was spacious, light and very comfortable. The breakfast was very complete and tasty, The only downside was that the elevator stopped working an afternoon, evening and departure the next morning. This did not affect us since we always walk the stairs. This would have been a challenge for disabled or infirm guests.

An excellent hotel in a pleasant location just outside the city centre. Friendly helpful staff - lift wasn’t working when we arrived but we were allocated a new room on a lower floor. Good breakfast and a great dinner at a local Italian restaurant

The room was great and the free breakfast a real bonus with plenty of choice. The only downside was the levels of noise. I could hear the room next door using the bathroom and the person above me walking around. Thankfully the noise was during the evening and not at night, so I managed a good night's sleep in the comfortable bed. I would stay again but maybe take earplugs.

Delicious breakfast. Nice toiletries.

Clean room. Good breakfast. Friendly staff

Self check in is not so user friendly

Very good location with tram very close. Friendly and helpful staff. Great breakfast with coffee, fruit, lemon water always available. Rooms clean and comfortable.

Wonderful small hotel in a quiet neighborhood within walking distance of ETH and old town, very friendly staff, great breakfast selection - all very fresh and locally sourced.

The staff were so helpful. We were able to get an early check in which was wonderful after our long flight from Australia. They also stored one of our bags to make the train travel easier with less luggage. They certainly deserve five stars from us.

Good hotel in nice area, easy access to shops, transport and all amenities. Hotel unmanned after 5pm was unexpected.

Ana is amazing! Very polite and helpful, knowledgeable, outstanding service