The internet was not available. The breakfasts were the same every day & not very healthy. Most of all every staff member that I encountered were not friendly in the least. I am not a critical person and I have never given a bad review but I felt although my stay was pleasant because of comfortable bed & quiet room the staff could have made the whole experience so much more enjoyable.

The room was larger than I expected, which was nice. You could comfortably fit a family of four in the room without feeling crowded. There was a cute balcony overlooking the pool and water park in the courtyard. It would have been a relaxing place to have a drink in the evening or coffee in the morning had time permitted. The refrigerator was bigger than in most hotels, which was a nice feature. I did not have time to make use of most of the amenities, but the indoor pool, fitness centre and outdoor amenities all looked nice and well maintained. The breakfast provided included hot dishes, as well as the standard continental. I was a little surprised at the lack of fresh fruit given we were in the Okanagan, but that is really the only negative I have about my stay. A wildfire broke out in a neighbouring area during my stay, and a nearby town was evacuated to the city. The smoke was thick and unsettling, and there was a possibility the evacuation zone could expand. Through all of this, the hotel staff were outstanding, staying calm, personable, and consistently reassuring. Their professionalism made a difficult situation feel manageable. I really appreciated the reassurance I felt because I knew that if there was a crisis, the staff had it well in hand.

We have visited this location in the past and have always loved the central location. The staff is great. It’s our go to every year when we visit Penticton.

Clean room and facilities

We needed a room as we were evacuated because of a wildfire. The staff woman at the front desk was fantastic and we really appreciated her going above and beyond. Clean room and great breakfast.

This is a great location if you are wanting to go to the beach. It was about a 7 minute walk for us. Lots of restaurants close by. There is also a shopping area about a 5 minute walk away also. I would stay here if I were in Penticton again. The lodging is a bit older, but has been well kept and was clean.

I like the location and the renovated and updated rooms.

This is the perfect accommodation for families! The amenities are abundant & the layout is perfect for kids-the spray park, grassy patch, picnic tables outdoor/indoor pool. It is a wonderful place to stay :) My only complaint is that the hardwood floors in our room were filthy. I gather that they vacuum but don’t mop… There was no debris, but we couldn’t go bare foot because the floors turned our feet black almost immediately. This happened with both of our stays here.

Breakfast could be upgraded slightly to include sausage links, cream cheese for toast, and tater tots. A cold selection of sliced ham and cheese would also make the breakfast that much better

cleaner floor

Great

We've stayed here a few times in the past. We love how close it is to the beach and to Coyote Cruises (float down the channel). Breakfast was ok. Room was nice and big. We had a room facing the pool on the main level which was really handy. Overall a great stay. Starbucks and Tim Hortons are walking distance.

Awesome and helpful staff

Bathroom was not cleaned. There was pubic hair all over the floor. The floor in the main room was dirty. The walls are so thin you could hear everything. And finally the air conditioner was not working properly. It was so loud we could not sleep at night.

David at the front desk was an exceptional host and very helpful - a great ambassador of the property The breakfast area was clean, tidy and the food very good as a complimentary feature. The outdoor pool was organized, towels available and plenty of chairs and well situated in the inner courtyard Complimentary news paper was also a nice touch

Room 130 WiFi signal is very weak, and the signal will be good while walking close to front desk, microwave oven (at room) is not fully functional, and it will be shut down around 20s after start; asking staff if we can use the microwave oven in cafeteria, but staff said it is open for breakfast only. Outdoor is under cleaning till 12pm though it mentions the open hours should be opened at 9am.

The staff, Doug in particular, were very friendly and helpful. Me and my kids had a great stay.

Breakfast was not great, everything felt a bit cheap. Beds were not comfortable. Staff were great, good soundproofing.

Great service. Renovated rooms. Quiet hotel. Central

The hotel was in a great location but there were no elevators to access the second floor and the beds were terrible. The floor to our room was also dirty and clearly had not been vacuumed before our arrival. The shower was nice and the room layout was great, but that doesn’t make up for terrible (very hard) mattresses.