the hotel is presently getting a facelift but our room was very nice and we enjoyed the restaurant that was open.

Clean and quiet room

An excellent hotel with beautiful, well maintained facilities.

Not well maintained compared to to other fairmonts . Staff did not seem to willing to help beyond their duties

Overall as the norm for the MacDonald fantastic.

Rooms are overpriced and the size doesn’t match what you see on internet. I believe l was charged for a bigger room and put me in regular room. Anyway the place looks cool, majority of the staff members are nice. Was a good experience but l don’t think lm coming back again.

Fairmont Hotel Macdonald is an average hotel overall. The rooms were clean and well maintained, but the service left a lot to be desired. On arrival, the front desk staff weren’t particularly friendly or welcoming, and the concierge wasn’t especially helpful. On departure, however, the experience was much warmer, and Hendriks, the hotel’s canine ambassador, was an absolute gem and a highlight of the stay. It’s a decent place to stay if you’re looking for a clean room, but don’t expect exceptional service or a standout luxury experience.

Great place to stay, rooms newly renovated, clean amd spacious. Only misses we found was on check-in the front desk staff person was a little gruff and hurried with us, she seemed busy with other things on her mind. The other issue was the breakfast service lacking the standard of a fairmont, slow service and customer confusion, our toast arrived 15 mins beforehand and stone cold by the time rest of breakfast arrived. Server cannot be faulted but definitely we understand the kitchen is far away during construction, but the prices are still full mark so disappointing this was an excuse. As a result the omelette when it finally arrived was quite dry and underwhelming. They took off bill which was considerate and apologetic. Also no HP sauce interesting but not a big deal. We will return as our go to but may go JW as service levels mixed on this visit.

clean room staff was nice

Amazing! Staff so wonderful. Property beautiful. Food delicious. Massage amazing. Such a luxurious and relaxing reset!

t The staff went out of their way to make our stay extra special.

It was amazing. Staff went above and beyond

We stayed at the fairmont hotel Macdonald twice now and absolutely love it!! The staff are so friendly and helpful! Shoutout to Paul would went above and beyond to make our anniversary stay special including a personalized card, flowers and cake! The property is beautiful and although they are doing quite a few renovations and the one restaurant is closed, you would hardly know. One downside is the pool and hot tub close very early on Sunday nights (8pm). Would be nice if it was open later for guests that want to enjoy it later.

Staff was top tier, helpful and room was fantastic with the exception of a air vent above our room that kept constantly banging. Menu for in room dining was okay burger was great, ravioli wasn't but that may be a personal opinion. Tenderloin was prepared perfectly. One small elevator was annoying to the 7th floor, but all in all a good stay.

Best staff ever!!! Always extremely helpful. Great patio, views, drinks and food!!!

Room was great!

Above and beyond expectations. Fairmont knows how to make hotel stays amazing. A+++++

Room was clean, staff were happy, attentive, and extremely helpful.

The staff was very friendly and the hotel is quite charming with history. Typical of Fairmont hotels. A great hotel for spoiling or treating others. I agree with the over all rating of the other hotel reviews of it. Recommend to stay at if interested in staying at. Just remember it is an old hotel of 1915 and has been updated since then.

Love the old charm building has, and the great service