Ximena S. Alfaro
4.0
/10
Reviewed 30 week(s) ago
My stay at the hotel was overall fine, but there are a few points that I believe could greatly improve the guest experience. I noticed that several of my colleagues received complimentary amenities such as a kettle, coffee, bottled water, bathrobe, slippers and a shoehorn. However, in my stays here (and this is not the first time I’ve stayed), I have never had any of these items in my room.
Additionally, I was quite cold this time: the heating didn’t warm up the room even when set to the highest level, and the only available cover was the duvet. For a hotel of this category, better temperature control or additional options to keep the room warm would be appreciated.
The staff was friendly, but I believe it would be important to review the consistency of the service across rooms and ensure that all guests have access to the same amenities.
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