While the room was comfortable, it was very warm and the air conditioning was not very effective and we could not really open the windows. Breakfast was good but some members of staff might have smiled more. We liked the bar but sometimes it was difficult to get served without going to reception to ask to be served. The more negative comments are very specific and, overall, we really enjoyed our stay at the Queen’s Hotel.

Great reception staff, helpful and professional. Hotel is interesting and characterful. Comfortable well decorated room with decent linen. Decent breakfast but porridge was a bit watery A few downsides…… A lot of noise from the bar opposite until 11.30 and there is only single glazing because of its age. Heating from the A.C. panel was slow in heating the room, however the central heating kicked in during the night and the pipes were noisy with the constant sound of running water in the room. Shower in the morning was no more than a tepid trickle even when set to fully hot. Grubby curtains and no nets in the room although other rooms had them. Wouldn’t stay again as there are plenty of options in this price range. Parking expensive at £17 for residents.

Continental breakfast plus breakfast made to order

Yes, excellent, Salmon and scrambled eggs were delicious!

Very comfortable stat large room. Spotless. Ideal location

The location is great and it has a good car park that costs £17 per day. It is close to the bus stop on the Promenade and makes it easy to visit Gloucester, Cirencester and other places. We enjoyed the breakfasts but Sunday lunch was disappointing. The staff were good.

Great location, stayed many time, always great.

Hotel was excellent. Staff were friendly, rooms were amazing, great location. Two minor issues - breakfast was lovely but didn’t quite get what we asked for (we must have confused them when asking for something slightly different to the menu). The other was the loud music until about 11.30 at night - the price you pay on a Saturday night in an old hotel with original windows! None of these were enough to reduce down from 5*! Definitely recommended

Beautiful hotel, super nice staff, very comfortable beds, and great for walkability in town. Loved staying here!

Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area.

The bed was so comfy and the staff were lovely :)

Very clean and comfortable

Spotless room, friendly and efficient staff, secure parking and easy access to the town.

The hotel is looking pretty tired. Although it is probably cheltenhams best hotel in terms of lovation its miles away in terms of standards

Great

This hotel is fantastic. I chose it because it was in the perfect location, right in the heart of the Montpellier area of Cheltenham. Inside, it’s stunning and the staff are all so helpful. The room was clean and spacious, and we enjoyed having free bathrobes and slippers. Whilst you can hear other hotel users, it’s an old building so just part of the character. Parking is available in a decent sized car park next to the hotel. You have to pay, but it’s secure and convenient.

Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.

Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo unge is free more often for guests to use !!

The room was slightly disappointing, cold, and had AC units outside the window which sounded intermittently like an idling truck which didnt make for a great nights sleep. for a ge

Great location hotel smart and clean staff excellent