Staff very good hotel a bit tired, pillows could be soft floors squeaky but lovely hotel great location and beautiful well manicured gardens and quiet Thank you

we had an upgrade, the room was beautiful, the view was amazing, staff were helpful and friendly

Tired and worn our rooms.

Poor staff, communication etc was outrageous bad, check in was poor communication

Unfortunately this beautiful hotel is going into disrepair and needs renovations. Breakfast was average. Above all, they need to pay for cleaning as almost every corridor needs cleaning. Room was small but sadly not clean! I rather not to look at the radiator as it was full of cog-webs, spots, .. I love the location and the communal areas and live music. I always come back only for the good atmosphere.

We loved the staff, very friendly. Pool was great fun, very lovely room and the bar was super cosy

Perfect

Wifi was working. Room was ok. Improper heating in the room.

Great property with talented and professional staff.

Bed and bathroom clean but many areas in the room quite dusty. Radiator didn’t work in bathroom. Room very hot on a warm day freezing on a windy day. Floors throughout the building creaked unbelievably. Breakfast very basic not many dietary options.

The only thing I think you might need to advertise is that the spa you have to pay for a day.Pass extra on top of you.Stay in there.Which I think is a bit wrong?If you're staying there, you should be able to use a spa freely i know it's not a lot a day, but it's not the point. If you pay that money to stay in a hotel, you should get the perks of the hotel.Apart from that, the hotel is lovely, great central tech.Everything

The staff were so friendly and amazing, very helpful. There was on signal or tv signal where we were on the west wing. Gardens beautiful an the bar was such a nice atmosphere.

This is an older hotel, but it has so much charm. Booked a small double room, was perfect for me and my partner. Bath

Good stay

Very helpful and polite staff, room was very clean and comfortable, good wifi, food was nice but tended to get cold quickly. Good variety of food at breakfast.

Lovely hotel

Happy with the room, staff were great,a lot of choice for breakfast as well. Will be booking again

The fire alarm came on twice up until 12am. Very loud and unpleasant. Both times it was a false alarm but we had to go to the lobby to find out.

I had a spacious double, very clean & spotless modern bathroom. Very good shower, plenty of hot water.

I found that in my room although spotless and very well laid out, the kettle lead was not long enough to reach a socket, so I had to move the unit to the floor ROOM 252