Penticton Lakeside Resort and Conference Centre

Explore Penticton Lakeside Resort and Conference Centre
8.6
Very Good
From 1,085 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

9.0

Traveler Reviews Penticton Lakeside Resort and Conference Centre

Number of reviews per page
20
40
Top reviews
Kristen
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We LOVED our stay. The room was clean, the amenities were fantastic, we loved our view. Loved the private beach, our son had a blast. The restaurants were amazing. We will 100% be back. It was a great hotel.
shivjeet
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unfortunately, this was one of the worst stays we have experienced. The biggest problem was the overall cleanliness and condition of the room. As soon as we entered, there was a very strong smell of cleaning chemicals, which was unpleasant and overwhelming. Despite that strong cleaner smell, the room did not actually feel properly cleaned. The bathroom was particularly disappointing. There were wet/used towels left in the washroom, and we found hairs in the bathtub. This immediately made us question whether the bathroom had been properly cleaned before our arrival. The bedsheets also appeared old and had visible stains, which made us uncomfortable using the bed. Clean bedding is one of the most basic things guests should be able to expect from any accommodation. The coffee machine area was another unpleasant surprise. There appeared to be used paper/towel material left around the machine, adding to the impression that the room had not been properly inspected or prepared for new guests. Overall, the room felt poorly maintained and inadequately cleaned. When you pay for accommodation, you expect at minimum a clean bathroom, fresh towels, clean bedding, and a properly prepared room. Unfortunately, those basic expectations were not met during our stay. This experience was extremely disappointing, and based on the condition of the room we received, I would not recommend this property.
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Pavel
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great hotel and wonderful stay! Fantastic location with beautiful surroundings. The staff was incredibly welcoming, helpful, and attentive to every detail. Everything was clean, comfortable, and well-maintained. I had a great experience and would definitely stay here again!
Amit Paul
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Updates about wildfire smoke should have been sent out proactively to customers We also asked for a discount for a additional day stay has the smoke was supposed to leave but hotel didn’t provide us anything
Roy
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was adequate and clean. Bathroom felt dated but functional. The main property, entrance and location are amazing! Staff were accommodating and managed early check-in.
Heather
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great room!!! Close to the water. Lots of key card entry. Haha but great I think parking should be included. But great hotel !!!!
Laura
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel lobby was always clean. The front desk staff made us feel like we were interrupting every time we needed something. The concierges were all wonderful. There was dog hair on the floor in the bathroom when we checked in. The hotel should really have a dedicated elevator for dogs as well as designated floor. There were dogs everywhere and for people with allergies, it made for a difficult stay.
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SUZANNE
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Private beach and view from our room were nice but the property is not worth the money. Pool and hot tub were not clean. I would not stay again.
Vissia
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location! We stayed over a long weekend with our little dog for 2 nights. From check-in to check-out, we had a very comfortable stay. The room was clean and the bed was comfy. This hotel is on the older side but the property and it's ammenities are well taken care of. Staff throughout the property were very friendly. The location is within walking distance to many of the city's attractions like the beach, retaurants and shops. Highly reccommend.
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Kevin
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Had to change rooms in the middle of our stay
Helena
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent service
Jessie
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wouldn’t stay at this property again. Very noisy, don’t expect to sleep on Friday’s or Saturday’s. Cleanliness is questionable. On a positive note, the staff is very helpful.
gurvinder
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is my 3rd time here, everything is perfect about this resort.
John
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Convenient to beach and downtown. Good food and dog friendly.
Nasim
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing location, beautiful private beach, average rooms and below average indoor pool, some very friendly staff. You are basically paying for the location. Keep in mind that parking is $20 a night and breakfast is not included.
Roslyn
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay. Friendly staff and a good atmosphere. Have ssstayed here before and already have another stay booked.
Gunther
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

At one time this was a very nice hotel which I stayed at frequently during my working career. Unfortunately this time, a problem with the TV, no hot water for 2 of the 3 nights we stayed, (cold showers), the bathroom sink drained very slowly (pipes needs to be flushed), our balcony floor appeared to be under renovations or they removed the old flooring and are thinking we wouldn't have noticed. When we mentioned the hot water issues the reception simply said thanks for letting us know and they would make a note. That was it. All this can be resolved if management cares to address and improve maintaining the property. Perhaps we just got the 1 room that requires attention. All other aspects of the hotel were very acceptable.
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Debbie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A wonderful and gorgeous place for a wedding. My niece was thrilled with the venue and everyone really enjoyed themselves. They went out of their way to make sure everything was perfect.
Peter
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff had upgraded our room because we just got married it was such a nice surprise. Thank you for the staff for being so accommodating the front desk staff were always nice and the manager was extremely friendly you can tell he loves his job and making people happy. Our room was very nice and clean. The bathroom wallpaper needs to be fixed but no complains here. The $15 coupon if you don’t want your room cleaned is genius. My husband and I got coffees from the cafe and the staff were amazing and the coffee tasted just like Starbucks. We also had breakfast at the cafe and it was delicious. We are very pleased and so happy with our stay. We plan to come back thank you for everything <33
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Cherilyn
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved the beach! Room was good and restaurants were good. Gym has lots to offer. Close to everything.
Number of reviews per page
20
40

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