On a 2 week long road trip through Europe staying at a number of different hotels, this was by far the best hotel experience we received!
It was a problem with our booking, but the man at the front desk sorted it out an gave us a major upgrade.
The following morning the Lady at the front desk was super nice and gave us free parking on top of the room upgrade.
There might be nicer hotels, but the combination of service and facility is a major winner in my book.