Property was clean and tidy. Staff were pleasant and helpful. There was no laundry area you has to go to laundromat in town. I would expect a place of their size to have a laundry so guests can launder clothes.

Outside hot tub was perfect for cold night. Provided firewood for our room fireplace.

객실이 깨끗하고 친절한 직원들이 많아요

Room was subpar. Looks completely different than the photos so please be prepared for that when booking especially if you don’t upgrade your room. We found stains on our towels. Every set had a new stain. Even though they were small it was still gross. Bathroom has water damage and the shower head is old and crusty. Overall a fine room to stay in when just used for sleeping but when spending 300$ plus for each night you would hope it was what they showed in the pictures. Will not be returning.

Everything is excellent.

Room was clean, fireplace works amazing, staff is very pleasant and helpful, hotter was a nice elegant upgrade amd spacious, and food was elegant. I recommend.

Great location!

Room was clean, spacious and extremely comfortable. Staff were friendly and helpful and we will definitely return when in Banff again. Can’t recommend enough.

Excellent. Would stay here again.

Food at restaurant was good but staff were average.

It is very nice very clean rooms view is so good and especially the coffee . Thanks

Amazingly beautiful, very clean and cozy room and incredible staff.

Amazing property and the amenities were great. Staff is always helpful and make you feel welcomed from the moment you arrive.

Clean rooms! Wonderful atmosphere. Customer service like nowhere else. The fireplaces in the rooms are a great feature. Cannot wait to be back again!

Perfect area near the mountains.

It was well maintained with cleanliness, staff was very helpful and overall great experience.. Highly recommended!!

The setting of the property is breathtaking. The property itself is in need of repairs and updating. In our premium room, the large porcelain bathroom sink had a large crack and a lot of the enamel was chipped off. There were damaged light switches and a lot of wear and tear on the walls and trim. I visited this property about 15 years ago and not much has changed in the rooms and the overall look of the buildings. This restaurant is top notch, the hot tub was awesome, but the property needs significant investment to justify room rates exceeding $700CDN per night.

Fantastic stay! Loved the fireplace, enjoying a coffee on the deck and the restaurant was delicious. Highly recommend

Very nice place to stay

Room was upgraded by the staff, we had an excellent stay and loved the hottub