We had a pleasant stay at Hotel Cristoforo Colombo. The hotel is nice, clean, and comfortable, and the staff made us feel welcome from the moment we arrived. A special thank you to Mateo at the front desk, who was incredibly helpful, friendly, and went above and beyond to try to make our stay enjoyable. We were disappointed that we were not able to stay in a balcony room, but Mateo genuinely tried his best to assist us and find a solution. We also appreciated being allowed to check in about an hour earlier than the regular check-in time, which was very helpful after traveling. Overall, it was a good experience, and we especially appreciated Mateo’s excellent customer service.

My stay at hotel was very good. Nice and helpful staff, good breakfast, free parking, and nice outdoor pool.

Breakfast , pool,

helpful staff

Property needs to be refurbished. Toilets are very old and difficult to flush after using it. Female staff at reception was horrible, asked for my passport and held onto it before I could make use of the pressing iron in the hotel. Breakfast is not that great, no too many choices of food. Plus there are no microwaves in the rooms. Dinner was perfect. The waiters were absolutely fantastic and helpful.

This was a nice hotel. It is not centrally located for anything “in Rome”. It is a taxi ride away for sure. We did not get a chance to use the pool but it looked nice.

Clean and tidy , great location to the airport

Beds are hard but staff and breakfast were impeccable

It was a bit out dated and at least a 30 min ride to central Rome . I was only there one night and that was enough ! There is a mall in walking distance .

I like the area.

nice hotel, but put us in wrong room initially. Mini bar advertised on site doesn't exist without request and payment (had this out with hotel manager - he did then bring us some freebies). A few things not quite measuring up to website. Breakfast was ok - fair to middling. Hot part a bit unusual. Pool was nice and warmish. bar/ restaurant was ok, but feel the food a bit over priced. Right next to shopping mall Staff were a bit argumentative when given wrong room (small double bed in small room for 3 people.....don't think so) and when they offered to bring another bed......unless you're a Barbie doll, there was no way another bed would fit in that box room. We had humped all baggage up ....to have to bring it all back down...not easy in a v small lift. Definitely not 4* as described, but ok for a short stay, especially when you know you are moving on to luxury.

Location

The hotel itself was ok as a base to visit Rome with Pleasant staff however we had heavy duty building work going on so close to the room we could touch the structural core drilling lorry from our balcony and other noisy machines just as close and lots of workmen. To make things worse the hotel facilities were totally closed for 3 days out of our 7 day stay. The hotel had 1 restaurant/bar and swimming pool so when all these were closed it really impacted the stay in the heatwave with nothing to do! We chose the hotel carefully for the pool etc and felt conned when we were asked to leave the pool area for a private party whilst sun bathing at midday.

We stayed here for a few days at the start of a trip to Italy. It wasn't the most conveniently located hotel for exploring the famous sites of Rome, but it wasn't a horrible location, either. We were able to easily navigate the buses and trains to areas we wanted to visit (a bus stop is right outside the property, and buses can take you to a train station). We were sad that the pool was out of commission during our stay, but things happen and the staff provided vouchers to visit the pool at a different hotel nearby. There was also a mall next door that had a variety of shops and dining options.

My room was very clean a spacious for one person and the restaurant by the pool was excellent.

Very clean

I’m writing to express serious concerns about our stay at Hotel Cristoforo Colombo (June 29–July 2). We chose your hotel based on strong reviews, but our experience was far below expectations due to multiple unresolved issues:     1.    Check-In Issues: Check-in took over 3 hours despite a confirmed reservation. We were given incorrect rooms and had to move mid-stay, causing major disruption.     2.    AC & Room Conditions: Several rooms, including ours, had non-functioning or poor AC. Cleanliness was     3. Misinformation from Staff: We were told the metro was a 10-minute walk — it was actually 25 minutes, creating challenges for children and elderly guests.     5.  Housekeeping Failures: Our room was not cleaned despite requests. Spills and unmade beds were left untouched (photos attached).      Overall it was not at al a pleasant stay.

We emailed the property director a few days back here is the copy of email/ Certainly! Here’s a more condensed version that still captures all major points: ⸻ Dear Director Giampieri, I’m writing to express serious concerns about our stay at Hotel Cristoforo Colombo (June 29–July 2). We chose your hotel based on strong reviews, but our experience was far below expectations due to multiple unresolved issues: 1. Check-In Issues: Check-in took over 3 hours despite a confirmed reservation. We were given incorrect rooms and had to move mid-stay, causing major disruption. 2. AC & Room Conditions: Several rooms, including ours, had non-functioning or poor AC. Cleanliness was also lacking. A room change wasn’t offered until the last night. 3. Broken Room Phones: Phones didn’t work, forcing us to go to the lobby for any request. 4. Misinformation from Staff: We were told the metro was a 10-minute walk — it was actually 25 minutes, creating challenges for children and elderly guests. 5. Unprofessional Conduct: At 2 AM, I was ignored by the front desk receptionist, who prioritized a personal conversation. A photo is attached. 6. Housekeeping Failures: Our room was not cleaned despite requests. Spills and unmade beds were left untouched (photos attached). 7. Facility Problems: Breakfast water dispensers didn’t work, and our ceiling leaked on the last night. Positive Note: One staff member offered a complimentary meal, which we appreciated. However, our concern is not compens

We choose this hotel for the swimming pool bit it was closed because of technicals problems. So the price is expansive without this equipment.

הכספת לא עבדה, אין ערוצים באנגלית בטלויזיה ואי אפשר היה לשנות. הוויקי לא היה חזק . המחיר הוגן החדר נקי הבריכה נחמדה ארוחת ערב סביב הבריכה היתה טובה הקניון מאד קרוב ומאד נח להגיע רגלית אם אין רכב צמוד