An unfortunate experience of poor service in an otherwise pleasant, perfectly located hotel. 1. Reception do not pick up calls and it takes 4-attempts before they answer. 2.The room phone was broken. I advised Reception that I wanted to order Room service and tried calling with my mobile but no one picked up. I had to take my toddler out at 19:30 in search of supper. I specifically stayed in the hotel to have access to room service. 3. The room phone was never replaced / fixed. So check out experience was rather stressful trying to exit the room with a toddler and several bags, that really required a porter to help us with. 4. Charges were applied for breakfast buffet we never had. I had to insist that I purposely prepaid for room only. I have a toddler and had no intent to eat in the restaurant. We only required room service. 5. Parking directions for the overflow require talking to reception several times. This information could easily be published on the website or sent in the confirmation email, including pictures of the obscured entrance.

Bed wasn’t comfortable. Pillows rock hard. Rooms very hot and small. They did however move us a slightly bigger room. 1:30am people in corridor shouting and laughing. There is a clear gap in the front door and corridor seen at the bottom. Talking about a good half inch. 3am wedding party in the gardens shouting and again very loud. Tried to call reception to alert and ask to quiet down as 3-4people shouting in the garden. No answer. Impossible to get through to reception. On check out I explained this and no care what so ever but proceeded to take the card machine out and say you owe us £10.

Breakfast choices were excellent. The buffet has eggs over easy , scrambled plus ham,sausage too much to mention. Plus real fresh bread, cereals any kind of coffee and hot drinks plus juices!

Nice quiet spacious clean room (carpet a bit frayed in places) - just what we needed for a business stay. Good location in quiet street but handy for the town centre.

L

The room was good it had a large en-suite with bath and separate shower. The staff were all very courteous.

Room

Room was clean and comfortable, the staff were very helpful. Would have been nicer if breakfast was included and parking also.

Lovely hotel, staff friendly and helpful, nice breakfast, might want to Consider changing tea bags!!

The hotel was nice and clean. Some of the features within the room could do with updating. The TV was connected to the WiFi which is a nice touch, as most hotels have this feature disabled. Parking was limited, meaning we had to find some elsewhere.

Lovely hotel, lovely food and lovely staff. Very central location, a great place to stay

Loved Winchester. What a pretty town. Hotel well located and the staff were fairly pleasant, but that’s where it ends. We were allocated a tiny room, poor quality duvet, boiling hot - even with the radiator off, fan on and window open. 3* bathroom. Odd hotel. Given the price, we definitely wouldn’t return.

Great location, close to the train station and very close to the main high street.

Room was nice, staff were great. Location for central Winchester was excellent

Great location and great breakfast

If you are looking for an elegant, historic, clean yet simple stay then this is the hotel for you in Winchester. The old building is beautiful inside and out. The staff are very friendly and also very helpful. This was the first time we were travelling with our 4 month old baby and the staff were very accommodating (all staff were but the name Lynn is the one I remember) and helped us store our pram safely without havingto carry it up the stairs several times per day. Great hotel all round, well done and will 100% stay again.

The room had some dust and under the toilet rim was not clean I noticed it from the bathtub

Friendly helpful staff

Room was good,food good and the staff outstanding..had a great night in the bar.Breakfast was fantastic,will definitely stay again.

It was a very comfortable stay. The hotel’s location if very convenient and the stuff was vert helpful and friendly. I was travelling with my dog and they provided a dog bed and a food bowl for our stay. Highly reccommended!