Lovely hotel very central all staff lovely

Ideally positioned tight next to New Street station. Shower great (Rain).

The staff couldn't do enough, food was lovely, great location, and lovely ramble around the shopes, right across the road from trains,

Loads of shops near by and right opposite the train station so excellent location

Great location next to the train station. It was a little difficult to order a food delivery to the lobby area as the hotel is accessed via a pedestrian arcade walkway. Beautiful hotel, it felt luxurious to me!

It was fine apart from the fact the room was way too hot

easy check in nice room

Excellent location, lovely reception staff. Very clean and comfortable.

There was alot of outside noise when we were trying to sleep ,

Great stay thank you

Room was spacious, comfortable and very clean

Nice room although heating wasnt very good and the shower took ages to get warm

Great stay

Perfect location, pleasant staff and clean room.

Room was clean staff were polite but noise issues ruined it. Loud construction work outside my window till 11:45pm and re started 5:30am

The hotel and room were incredibly clean, the day staff were very helpful and friendly. The room was spacious and well equipped. The hotel is deceptively large and sprawls wide across a small number of floors, so there can be a bit of a walk, with a number of rooms a fair distance from the lifts, with stairs in between. I found the day staff a lot friendlier and assisting than the night staff!

Friend staff, good sized room, excellent shower.

Comfortable bed and the staff were so lovely, very friendly and quick to respond. The shower itself was excellent. However, the bathroom sink was blocked and very slow to drain. Although staff attended promptly, the problem returned during the stay. There was also some noise from the corridor, particularly late in the evening. The hotel feels a little tired in places- reception carpet, corridors carpets and sofas in reception could do with updating. Some basic amenities were missing, such as hand lotion and a full-length mirror. Good location and helpful staff, but maintenance and overall condition affected the experience. I would consider returning in the future if the reception and communal areas were refreshed.

Staff were overwhelmed because of the influx of new guests stuck in BHam but this could have been prepared for and only having two members of staff and hence cancelling any food for guests was a stupid situation. Room was tired and drafty

Nice spacious room with comfy bed. Staff extremely polite and helpful. Breakfast was excellence with good choice.