Only issue was that we requested a noon checkout which we were told was fine. They neglected to inform housekeeping as they phoned us and also walked into the room prior to the noon checkout.

Roof top hot tub.

I loved the location of this hotel, right in the heart of downtown, and how helpful the staff were.

Very clean and enough parking!

Great central location close to the hub for shuttles, rental equipment, shopping and restaurants. We used the ski storage and caught our Sunshine shuttle behind the hotel. Rented skis basically across the street. Brazen provided a nice meal and the staff were great hosts. The main street is hopping well into the evening so be prepared for a little noise. We used the hot tub, but the lounge was not open when we visited. Overall it was a good spot for an active vacation.

Dirty unvacuumed floors in the hallways and bedroom. Stayed two nights, no room freshening.

Environment was clean and staff were helpful and friendly. Only complaint I would have is the hidden fees that come up with parking and room fees. Beside that it was great!

One of hot tubs wasn’t working. Another was occupied by same people for more than two hours. Upon calling front desk, she said first come first serve as if i didn’t know that thing.

Room A/C does not work. Both our rooms were over 23 degrees all night making it very uncomfortable to sleep

Amazing staff.

Only had 1 hot tub going, but only ran into 1 or 2 times i had to wait to use.

Lucy on reception was EXCELLENT.

Great location and great hotel

Great stay

Great location, attentive & helpful staff. The rooms are solid, clean. The restaurant in house was nice.

Everything was good except of the foul smell in the lobby

Great restaurant in the hotel . Brazen. The lady working at the front desk recommended a menu option which was delicious . She also told me how to access all the other amenities in the hotel . Nice views of the mountains and right in the middle of downtown on Banff Ave

The hotel is starting to show signs of use- chipped walls, dust, broken blinds, etc. the bed was comfy- however there were a few stains on the blanket and sheets. There was only one hot tub that was functional for our entire 5 day stay. I will say the rooms are small, and it seems they have to “upgrade” rooms such as suites. The staff are EXCELLENT both times I called the front desk for extra things they were brought to my room within 10 minutes. The location is also a highlight!

Nice hotel. Excellent location and front desk is also very supportive to answer any questions. Overall nice place to stay

Amazing!