Sergey Andreev
2.0
/10
Reviewed 5 week(s) ago
As an ALL Accor Gold member who stays at Accor hotels regularly, this was by far my worst experience.
The room I received was significantly different from the one shown during booking. The advertised room had large panoramic windows overlooking the sea, while my room had a small window with much of the view blocked by the neighboring building. Reception acknowledged that the room was different but said no other rooms were available.
Even more disappointing was the service. Lisa at the reception was rude throughout my stay. When my room key stopped working, she refused to help until I said “please”—her own words. I have never experienced anything like this in an Accor hotel.
I am genuinely surprised that this hotel is part of the ALL Accor network. I hope the management takes this feedback seriously.
UPD: Even after contacting the hotel management directly, my emails were ignored and the issue remains unresolved.
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