Beautiful property with the most breathtaking views from the terrace. Beautiful rooms, no matter in which part of the hotel they are located. The fitness room offering needs some improvement/rethinking but there is a wonderful running path along the Elbe river right in front of the property. Beautiful sauna area.

Love sitting in the Linden Garden, overlooking the river and Airbus. Amazing rooms in the main hotel and annex, great size, with walk in wardrobes and large bathrooms. Air con not working/in the upper rooms of annex but nice breeze through the room with window open.

Fantastic place, would love to come back.

Everything was great!

Clean room / pet friendly

Along the river, with an amazing view and close to all transportation. Cherry on the cake, the restaurant is amazing !

Delightful views, art, ambience, and service.

This is a lovely place to stay if you have more time in Hamburg and want to experience a more historic, relaxing area.

👍

Overall excellent and comfortable stay in a good location with pleasant views of the Elbe. Service was 5 star. Would have prefered firmer pillows.

We had the best time at the hotel. Everyone was super friendly and the breakfast buffet was excellent

Beatiful hotel

This Hotel needs air conditioning in order to stay in business otherwise excellent

Excellent patio and stay

I've enjoyed this property once more. The terrace is wonderful, and the rooms are comfortable and spacious. With the change in temperature, it was a shame that the room had no A/C. My main complaint was the amount of mosquitoes that came into my room in one afternoon. It was unbearable.

This hotel is very special. It is located in a leafy, quiet and beautiful area outside the hustle and bustle of Hamburg. The room was huge, and beautifully decorated, on a lovely courtyard. The highlight is the Linden Terrace which looks out on the river. Stunning. Excellent food. Book the restaurant before you arrive as it gets full.

The view by the river Elba was fantastic. The breakfast was excellent. The property’s furniture was dated. We requested a twin bedded room in one of our 2 rooms at least a couple of months before arrival. The hotel responded by saying they would do their best to accommodate our request. On checking in, we were told our booking did not ask for twin bedded room. We would expect for a 5* hotel, this sort of request was not out of the ordinary. If there was nothing available , then they should have informed us when it was requested at the time or before arrival. The response at the check in desk was disappointing. After waiting for well over 45 minutes, we were eventually given a twin bedded room but in our opinion, we should not have to argue with the check in staff with our request. After all, a 5* hotel should be welcoming whatever it takes and not to cause unease with their guests particularly on the day of arrival. We did not expect this from Hotel Jacob!

Always a wonderful, classic hotel stay. And the hotel Team are wunderbar!

Very nice location and area. Great bar. Restaurant was unfortunately booked. Would be great if one could book a reservation prior to arrival and booking.

Staff are top notch! We felt like guests in a home! Thank you!