The breakfast was worth eating there. Staff was good except very busy.

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We received a large room with plenty of seating, nice bed, excellent shower and nice view. We used the spa facilities which were also very good. Resteraunts were great...excellent view of the fireworks off the terrace, and the japanese styled bar was cool with good sushi and whiskey options. Housekeeping was a bit hit and miss with some towels not returning each day and no body wash on the first couple of days. All in all, a great stay and we would return.

Nice classic hotel, the staff was very helpful. Our room was nice however it needs some maintenance. The blind would not properly close and the lights from outside would not let us sleep.

Fantastic stay on all dimensions-great service, friendly and helpful staff, super convenient location, loved the coffee and food, bed was comfortable and room was quiet. I will stay there again next time I visit Montreal.

Poor housekeeping, restaurant not air conditioned and flies everywhere in restaurants. Rooftop bar not handicapped accessible

Great location. Staff were very friendly and helpfully throughout our stay. The complimentary shuttle (within 3km limit) came in very handy each time, and drivers always friendly.

Great place, great location. Terrible coffee. Great staff who are all willing to do whatever you need to make your day great

This hotel is top notch. I had not been in Old Montreal for years. This hotel is in a perfect spot for walking around and sight seeing. The staff are knowledgeable and efficient. Nothing was too much trouble. I will stay there again when we return to Montreal. The room was clean, well equipped and the bed was most comfortable.

The hotel is lovely and the location cannot be beat. Literally steps away from Notre Dame and 5-10 min from everything you will want to see in the old city in Montreal. We stayed in the Junior Suite with two adults and two kids. The room was very large with enough space and two bathrooms for all of us. We utilized the couch and a rollaway bed for the kids, and both were comfortable.

When we got the room that was originally booked, with the help of Expedia and Ali from Plaza Hotels, it was fantastic. Getting to fantastic was stressful. Staff helped as much as they could but no manager on duty caused us an issue on our Anniversary. It was sorted out in the late evening and we enjoyed the room. It was newly renovated with a beautiful soaker tub. The rooftop patio was also a nice experience. Staff were friendly and helped as much as they could.

The front desk, restaurant and valet staff were excellent. Hotel is beautiful. We had an upgraded room so it was nice. 5 stars for all that. 1 star for housekeeping. Sometimes they made the bed, sometimes they didn't. Sometimes they took the used towels, sometimes they didn't. Sometimes they left a chocolate and a bottle of water, sometimes two, sometimes none. We were there 4 nights. Ate the chips on the first night. They never bothered to bring more. Some of them were friendly, some seemed angry. We had one washcloth our entire stay. My cousin stayed in a different room. Couldn't sleep for two nights because the HVAC was making clicking noise all night long. They finally moved him to another room which had a half full cup of coffee on the dresser when he got there Even though housekeeping said it had been cleaned and inspected. Housekeeping is a problem. It needs to get fixed. Immediately.

Spacious bathroom, very comfortable bed and sheets, nice atmosphere, close to metro station, would come back!

The staff was helpful. When we had a toilet problem someone came up very quickly.

Rooms were not cleaned well, bathroom was old, elevator was not working

The staff were inexperienced, would not pick up the phone, they had zero security with multiple people coming in and changing keys without any ID. They added valet charge to our room when we had no car. The gym is terrible, no ventilation, no water and no towels. I told the management twice and no change. They forgot to bring us towels and property is poorly maintained, the staff are inconsistent and overall this was a terrible stay for the price. Some of the staff are kind the one who checked us in was informative and helpful. Otherwise I wouldn’t even get a bottle of water without escalating. It was a very weak place and I would never come back or recommend it.

Loved the whole place! Staff were incredible, the spa was so nice. Room was big and beautiful!

Maid service was marginal. Never left a complete set of towels except on the last night. Jacuzzi tub was not working properly.

Stayed at the Hotel Place d'Armes for two nights and found the services to be excellent. Staff were extremely accommodating to any requests, and special attention was given during the stay. The valet team was particularly excellent, taking care of the car quickly, ensuring it was fully charged, and handling all bags. Would absolutely stay here again!

The staff were way too overwhelmed and not attentive at all. Would forget everything we told them and made it seem it was my fault that things were not clear. They over booked the hotel and made it seem I was at fault for getting the last room and it was a hassle to get another room.