The first night of our stay our room temperature was quite warm (hovering around 26), but we were too tired to deal with it. The second day it reached 28C which was uncomfortably hot. We called the front desk for the first time around 1pm and asked for someone to come check our thermostat - nobody came. We called a second time around 3:00 and requested the same - again waiting so we could accommodate maintenance - nobody came. It ultimately ended up being a waste of our entire afternoon and resulted in no solution or communication whatsoever. As we were leaving for dinner around 7:30 we noticed a memo was newly taped near the elevator door stating that the “unexpected warm weather meant warmer rooms as the buildings central air would only allow either heat or air conditioning and guests were ‘invited’ to turn off their thermostats”. This was incredibly frustrating, I understand some things are out of staff control (ie. the weather) - but a simple call to the room to let us know they wouldn’t be coming and to explain the situation would have been much appreciated, rather than us finding out hours later by way of an impersonal notice. Around midnight of that evening we called a third time to ask if someone could unlock the window at the very least - which they did, and that finally made some difference. But it had put a damper on our stay by that point.

breakfast buffet was amazing; staff was very attentive and front desk employees were always friendly

very good!

no comments as we were too late for breakfast

Breakfast was great, staff was kind and helpful, very clean, would definitely stay again

I enjoyed my stay. Staff were all friendly and very helpful.

Amazing customer service. The MClub is a perfect place to enjoy a meal or a snack. Very convenient especially if you have a hectic schedule. The water pressure in the shower is the best! Makes taking a shower quick and efficient. Location is very convenient. Close to the Bell Centre, shopping, and great restaurants. Would highly recommend staying here.

Great breakfast

Breakfast options were great, great lounge atmosphere and service

No breakfast was included Conveniently located for the concert we sttended. Beautiful views and very comfortable accommodations Definitely would go back there

Great place to stay with amazing staff and very tasty breakfast.

The staff from the restaurant very help full for a quick drink !!!! In general everything good and very well located

Overall excellent stay! The only thing I would recommend is changing your pillows. They are extremely flat. I like the idea of providing different firmness of pillows so that people can choose what’s best for them. I’ve experienced this in other hotels. A good sleep is important! Thank you

Very nice hotel in a great location! Friendly helpful staff, clean rooms, nice lobby bar and great fast room service.

Vraiment bien, personelle gentil, hotel propre. Près de tout, à distance de marche du centre Bell. Les chambres ne sont cependant pas bien insonorisé. Il y avait une porte intérieur entre les 2 chambres, nous ententdions les voisins comme si ils était dans notre chambre. Nous n'avons pas dormis de la nuit à cause du bruit dans l'autre chambre. Vraiment désolant pour un Mariott

Good bar

Yes

We enjoyed our stay and really appreciated the early check in

Good selection at the breakfast bar food was great

The hotel was beautiful, right next to the train was great, the room with the view was the most amazing part