Room clean and well equipped. Staff very helpful. Excellent breakfast with plenty of choice. Spa excellent.

Everything was excellent worth the money

Beautiful place, lovely spa area and rooms. Clean and welcoming, outdoor areas were well maintained and nice to spend time in.

Had an adequate but underwhelming stay here over the bank holiday weekend. 3 weddings in 2 days made for a busy hotel. Rooms in need of some TLC. The cleaner hadn’t cleaned the toilet properly before we checked in & we were met by someone else’s poo stains. Took 45 mins for room service to bring us some ice. Food in restaurant was mixed - risotto was amazing, burger very basic - and service was slow. Bar area looks into the area where the weddings are held, so no nice relaxing views. Nothing luxurious about this hotel. Won’t be back.

Hot tub was luxurious, room was clean and staff were all friendly. Good experience overall

Good breakfast selection of full English or continental

We were very impressed from the outset. Speedy check in, huge room with 6ft bed, big bathroom with bath and separate shower and nice towels. The pool and spa are a good size with very friendly, helpful staff. We slept well. There was a wide selection of food at the breakfast buffet but the most outstanding thing was the temperature of the food. I have never had such piping hot food at a breakfast buffet anywhere in the world! It was tasty, frequently replenished and supervised by staff. We even got fresh, hot croissants. Lovely. We would return as it was excellent value for money and a very comfortable, enjoyable stay.

Amazing full English breakfast!! Compliments to the chef and team.

The hotel is nice, good rooms In the bar, getting service was not easy, quite often waiting for quite some time for staff to turn up Food, breakfast is good, very good, the bar and restaurant food that I had was below average, poor quality produce

Hotel was very good, I was in room 119 and it was very spacious with a huge double shower bathroom. Staff were very helpful and food in restaurant was enjoyable.

The building is like a maze, but the rooms were clean and comfortable. There was both heating and air conditioning as well as a window which could be opened. Breakfast on the Saturday was terrible, I was so disappointed and had to go elsewhere to eat. But the Sunday it was lovely so perhaps they were having an off day although it does make it expensive to have to pay again for breakfast. 100% recommend the breakfast on Sunday and the staff both days were really nice. I had lunch with my friend in the bar Saturday afternoon. She said her pasta was really good, my steak & chips were not great, I have had better at weatherspoons for 1/3 of the price. I was really surprised that I had to pay an additional £10 to use the pool, sauna and steam, I chose the hotel and spent more because it had those facilities, a bit of a con really, I have never had anything like this before. They had lots of parking spaces and the hotel was near the centre of town. Overall I was happy with the hotel, I felt safe and secure - something that is important to me.

Moved rooms as tv did not work Second room stunk of damp and was moldy

Massive sprawling hotel, obviously extended time after time. Good large room, clean, all facilities. Good spa area, slightly run down in the changing rooms, just needs redecorating. Friendly staff. Decent breakfast

Stayed here for one night with family. Overall a lovely place, but a few minor issues. There is an extra charge for swimming facilities unless you book directly. At £10 per person, including children over 6, this proved expensive for a half hour swim to entertain the children. The pool was also too cold to take our 7 month old in for very long. We had a junior suite, which provided ample space for myself and 2 children. Unfortunately there was no cot available when asked at check-in. The receptionist mentioned another family had already asked and she was trying to source one for them so seems like they don't have a great supply of these. The restaurant was pretty good, nice food and reasonable prices, but a little slow on service and only opened at 6pm so we were there quite late with small children. They also had 4 EV charging spaces, which were all available when we stayed.

Fabulous time great facilities, really clean hotel and lovely staff

Jack was lovely who works there, couldn't be more helpful, if anything he should be higher up. Hotel was okay, a few hickups. Evening manager wasn't overly helpful. But Jack turned up to help without even fully starting his shift.

Some noticeable upgrades since a previous trip, making an even more pleasant stay this time. Super room, well appointed, clean, comfortable, tons of space. Great bathroom. We stayed two nights and had meals in both the restaurant and bar, as well as breakfast. Very nice choices, super quality & presentation. Lovely people throughout the business.

Didn't use it.

Staff excellent. Lift had fusty smell .but over all a lovely stay .great parking with lots space

Staff were welcoming ( a special thanks to Katelyn who went above and beyond) Pet friendly The room was spacious and clean