The aircon was not working. I was not told in advance. I got an automated email less that a few hours (11:00) before check-in (14:00). It was not at all what I paid for, I should have in review not stayed the two nights but I had already committed to plans. Had the aircon been the only fault at the time it may have been tolerable but the shutters on my bedroom window didn’t work, along with a host of other switches in my room, the taps didn’t work and the mini bar was not stocked. The foyer and snug were by far the best l’art of the hotel however there was building works everywhere and wires hanging whilst work was taking place.

Aire acondicionado suspendido en el hotel por mandato municipal (así lo explicó el recepcionista), la temperatura era superior a 30 grados centígrados; la caja fuerte y el frigobar de la habitación no funcionan, el último día de mi estancia el elevador no funcionaba tampoco.

This was no where near a 4* hotel as advertised. No water or tea/coffee making facilities in the rooms, cheap toiletries, very tired room with multiple scuff marks on the walls and missing tiling in the bathroom, and only lukewarm water in the shower. The free breakfast was very disappointing, with cured meats clearly out of date, and yogurts which were out of date from a week earlier. We arrived at 9.30am (breakfast was advertised as finishing at 10am) to find most of the food had already gone and were told it was not going to be replenished. The only saving grace was that the bedding and bathroom were very clean.

Old furniture

The worst I've ever had in my life. An unclean room. A bed they slept in and the sheets weren't changed. A shower and toilet that smelled of sewage. Air conditioning and heating that didn't work. And worst of all, a staff that wasn't willing to help and didn't care about anything.

Clean

They called me to say I’d left a purse- much appreciated

Good hotel. Interesting and arty design in lobby and lounge.

Was upgraded to a double when checking in, but the room was decorated totally in a depressing grey and looked tired. The Banksy-style wall art was seriously menacing for a woman travelling alone! Asked for a corkscrew as the bar didn’t seem to be manned at any time, but there was none available, and when I asked where I could get coffee (no facilities in room) concierge waved his arms towards the door saying that there weren’t plenty of coffee shops in the locale - unhelpful. On the bright side, breakfast at an adjoining building was plentiful with scrambled eggs, bacon bits, mini croissants and cake.

This is a very basic 4 star hotel about 20 minutes walk from Torino Porta Nuova station. The personel are very nice and hospitable, but the bedrooms and bathrooms need investment as they're old. In our room, the handle was coming off the window and the electrical socket was coming out of the wall. When you turned on the bathroom light, it made a loud noise. The shower head needs to be cleaned very well or better yet replaced. The breakfast was average and could be upgraded a bit with a minimum of effort. That said, the people are nice and if you book a few months before you can get a good price. That said,

Under construction? Only sheets on the bed, used the spare blanket in the closet. No power to the already locked safe. The fixtures in the bathroom still had tags and stickers. No towel or tp holders, just stored on the floor of the small shower. Construction dust and particles in the corners, at the base of doors and on the tiled bathroom walls. Quiet enough until construction crew started up before 8.

Looks great from the outside but very poor service, rude staff, rooms tired, poor hot water. Best avoided.

Stayed for one night in Turin on a trip around western Italy and really enjoyed Turin. The hotel was easy to find, lovely breakfast, room was clean and spacious. Perfect for what we wanted.

The hosts had excellent attention and helpfulness

Nice quiet stay, interesting room decor.

Disgusting and dirty. Hair everywhere. Dirty floors. Bathroom no toilet paper. Not cleaned at all. Stains on sheets

Brief stopover in Turin for researching city and sights

Lovely hotel and staff very nice and helpfull

The hotel was in poor condition, the mini fridge was not working, the toilet flush was broken, breakfast toaster broken for the entirety of our long weekend there. The room telephone was broken and even lights didn’t work. The staff failed to even fulfill basic requests like an extra pillow or blanket. I wouldn’t recommend

Quiet room of a good size, old elevator. The breakfast was a nice surprice.