Wouldn’t allow or budge on early check in not even by a half hour. Our view was of a broken air conditioning unit that had growth all over it. Morning shower was ice cold water so we just left without one. Wasn’t worth complaining about as my request for early check in was denied. It was probably ok at one point but property is run down. Beds were awful and sunken.

No staff almost at all no towels or room cleaned in morning only time 1 staff was around eas ar 30p check in hotel seems like was abandoned years ago room was ok but air condition barly kept room cool wi how's dont open so room hot and stuffy no hot tub pool looked clean lots of doors that had key locks were open price good but needs improvement in management and maybe hire more staff

Experience at the Clarion in Sherwood Park was extremely disappointing and was a massive headache. Staff didn't have my room ready nearly three hours after check-in time. The lobby was filled with people waiting for their room. My stay was for one day and I lost a large portion of my time with the room and was offered nothing from the staff to make it right. When we got the room the fridge was leaking and made the floor wet and we'd step on it unexpectedly through out the night despite cleaning it multiple times. Overall a very disappointing experience and I will not be staying at this location again unless they make it right. Avoid this location if you want to actually use your room. Pros: - Free parking - Breakfast Cons: -Ineffective staff -Late check in -Leaky fridge -No upgrades or anything for inconvenience.

Kitchen staff for morning breakfast excellent. Toilets not working in multiple locations

the room temp was set at plus 26C in august. had to leave for an hour before it cooled off. Room had a computer monitor as a TV. Fixture in the bathroom fell off in the middle of the night

The hotel was impressive to walk into. Large lobby, beautiful chandelier. Upon arrival we were let in half hr early. Good on them for this. However, when we needed dry towels we waited 8 hrs after asking 5 times for them. This was far from professional. If you need towels before 8 am, too bad, housekeeping apparently has them locked up and front desk has no access. Very odd we thought. Then as I mentioned, it took forever to get the towels after 8 am. It was closer to 8 pm before they finally brought some up. Sad how something like this happens. As lovely of a hotel it is we will not stay there again

Everything was fine

Stayed for 3 nights and didn’t see housekeeping at all. Asked for clean towels and they never were brought to our room. Breakfast was poor quality. Hotel was run down and clearly hasn’t been maintained. Rooms were clean when we arrived. For the price of the hotel I would recommend staying elsewhere.

The rooms and hotel itself seemed clean and adequate. It’s old but comfortable enough. We had issues with the water pressure and temperature. There was no hot water in our room and barely enough pressure to turn on the shower. When we told the front desk, nothing was done and no apologies were made. Luckily we knew someone else staying there and could use their shower for our kids after the pool. It seems like they only have 1 person on staff in the entire building. If our shower had worked then I would say it’s worth the price but a room without water is not worth nearly $200.

This property is awful value for money, stay at more reputable hotels nearby!! Every part of this hotel is falling apart, it is clear the owner is out of funds to repair it. During our complete stay the ‘boiler’ was broken, leading to the entire facility not having hot water. The front desk worker admitted they were instructed by ownership to do nothing for guests, but lie and gaslight about the issue. Please spend your money elsewhere, where all amenities are offered as advertised, and customer service exists.

This place is in dis repair and has obviously sustained alot of water damage. The first room I was given had mold on the ceiling, half of the top floor looks like a bomb went off.

I've been to this hotel at least 6 times in the last two years. No ice machine, no microwave in room. They have been making the same claim OF renovating for two year's. Have to get ice from the restaurant and use a staff microwave. Thought it would change but not. Never again.

We stayed for three nights. Came in for a wedding,didn’t spend much time there. Just needed a bed and a shower. There was no hot water, complained every time we needed a shower. The staff said they would get maintenance,never got hot water the entire time. We checked in late afternoon on Friday. There was no posting or told the hotel had no hot water. We asked to speak to the manager, he would be in on Monday. We were given the impression that it was our room. We asked to be put into another room. The staff told us they would get back to us,never did. One of the staff told us,they didn’t have hot water for the hotel since Thursday. How does a hotel function,without hot water. They served a Buffett breakfeast,wash towels, bedding,clean rooms. This requires hot water. Spoke to the manger on Monday,he refunded me $50. The hotel was grungy,parking lot a mess,landscaping a mess,missing lights and garbage.

Absolutely a horror show of a hotel. Stay away. Better off at the Bates motel.

Very clean room

This hotel knowingly checked us in even though they knew our floor wouldn’t have hot water. Their customer service is garbage and their hotel is unkept. Even if they aren’t trying to hose you I would suggest not to stay here

The staff were friendly and polite The beds were so comfy Unfortunately we stayed two nights and both mornings there was no hot water. So showered in cold and the room was not cleaned or made up in between days Being in industrial area not great. No where to walk to Asked for some compensation for all and told you will get an email about it. Noone to talk to so charged full prices. Lets see. Not impressed at all

The AC in the room I stayed in didn't work. The hotel was going to send someone up to look at it but I told them not to bother after no one showed up after over an hour. There was no hot water on Friday when more people checked in. On Thursday when I checked in there was pretty much no cars in the parking lot and there was hot water so there is an obvious boiler issue. The property is just not maintained and I wouldn't stay again.

The room was amazing. The staff were amazing. We did not try the breakfast as we were meeting family elsewhere for breakfast. The parking was easily accessed. We would stay again.

Quite run down, seems a bit abandoned, skeleton crew of staff. Breakfast is not good. Not good value overall.