Hotel did not help with parking received a ticket for 90 euros asked for resolution and got nothing except paying more for a second night than I did the first

Room is adequate, amenities not great. At check in I requested an iron and ironing board as I know they don’t have them in the rooms. Was handed one at the check in desk and along with all my luggage had to carry the iron and ironing board to my room with no help. The staff couldn’t do any less if they tried.

Very good value for money

Stay was great

We were in 410 room and every morning noises coming from the cleaners rooms, hoovering and dragging things. The rest of the stay was good.

Good breakfast

All ok

Great service from all the staff!

Hotel is nice and conveniently located. However the room I was giving was next to the elevator and the stairs, and I didn’t get any rest! Finally on the last nite I requested to be changed to a different room and they kindly moved me. Also the breakfast is very basic, not many choices.

The personal was excellent

No hot water in show 3 days during the stay.

First of all I want to say the service was fantastic. The staff were very very good. But, this hotel is in a business district, I had to work half day from the hotel room, there are no kettles in the hotel rooms to boil water, no coffee or tea making facilities. That is insane! I’ve never seen anything like it. Also, the restaurant isn’t open on Friday nights! I tried to get room service and it’s only for two hours every night but not Friday Saturday Sundays. I won’t stay again.

Excellent customer service, good room. Restaurant/Bar is a little under-whelming

Modern facilities, spacious and clean room, good temperature, bathroom was luxurious and clean. Breakfast buffet was okay, better than average. Our only complain was that the beds and pillows were not comfortable. They were very thin (considering it's supposed to be a 4 star hotel). This by itself will make it difficult to come back.

Buen servicio e instalaciones en buen estado de mantenimiento. Muy conveniente la distancia al aeropuerto y demás lugares

Room 017 was a very noisy one, open to the restaurant in the basement and the lobby. Room also smelled funny and I had to sleep with the window open

I like it is around the corner from my office

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Main floor room was a little noisy in the morning across from the breakfast buffet. All in all great value stay. Would stay again

The staff are very helpful. Very clean hotel. I always stay here when in Madrid on business. close to shops and cafes.