We had stayed the previous night in the sister 5 star hotel in Madrid. Staff were not friendly or helpful. Arrived here and reception were amazing and so helpful could not fault anything.

Good Location and very helpful staff. Overall, the hotel seemed dated and in need of an upgrade. Paneling coming off of doors and stained walls, but in general, the room was very clean.

Amazing 2 night stay. Friendly helpful staff and the hotel is really clean.

Great location. Helpful staff. Room was very comfortable. Nice street view.

Great hotel in a very convenient location.

Didn’t like that the air conditioner temperture was regulated! The room temperture was hot for me and the personal of the hotel didn’t do anything about it! They only responded they couldn’t di anything because temperture is regulated! When i did the reservation that wanst explained anywhere! If im paying for a room a want the room to have a comfortable temperture so i can sleep well! I couldn’t sleep well bexause of the hot room temperature!

The overall experience, albeit short, was excellent. Staff very friendly and would recommend this hotel to others.

Clean room. Excellent WiFi. Good choice of breakfast options.

Beautiful clean room and bathroom, very comfortable beds, coffee in room, mini bar. Breakfast had a huge array of options for €13 per person. We only stayed one night as we had onward travel but would definitely recommend this hotel, it's very central to bus/rail station.

Good location close to town. Has a cafeteria and breakfast room. Has its own parking garage but parking is not free for guests. Has coffee service and serví bar in the room. Good value.

Perfect stay. Had everything we needed

Great location, lovely breakfast choices, friendly staff.

Spotless room and helpful staff. Hotel in fantastic location.

Perfect stay. Modern hotel, comfortable bed, delicious breakfast, and friendly staff.

Excellent location.

Friendly, comfortable hotel in an excellent, central location with very good, secure bike storage.

Wonderfully quiet and comfortable hotel. Spacious room, huge bed, good pillows, exceptionally quiet despite being central. Lovely helpful staff. Superb breakfast buffet, nice bar. Secure underground parking. Well located for city centre and port. Will definitely use again if visiting Santander.

Clean room

Great toom nice and clean very good breakfast choice with helpful staff. Reception staff also very helpful with knowledge of local area and gave out local maps. Only thing was paper cups on room! I like a hot drink in room in a mug or cup xx

Very good hotel , area around very safe with lots of options for Dinner and shopping