Very friendly and helpful staff. Lovely big bed and room with complementary tea, coffee and water. Wonderful location right in the middle of the old town, a very easy walk to all the main sites. If driving be warned you will be navigating some very narrow cobbled streets to reach the hotel, there are a couple of parking spaces directly outside the hotel from where your car will be parked by the concierge. Parking was 22 euros per 24 hours for our stay. Would highly recommend this hotel you will be looked after.