Lovely hotel. However check in was long as its a busy hotel. Breakfast was busy too but lovely hotel and would recommend

Nice hotel, room was basic but did the job. Probably in need of an upgrade soon. The two areas for improvement; Breakfast - no gluten free options Noise - for the 3 night stay, I was woken every night by noise outside ( I was on the 5th floor) and by drilling at 7am on a Friday morning on the pavement. Staff very friendly though and overall a decent option for a short break

Great location Relaxed breakfast area.

Ubicaciòn excelente y personal muy amable

Beautiful lobby, friendly staff. Restaurant (The Moss) deserves special mention as they were very friendly and accommodating. Rooms a tad bit small but view from our room was amazing! Woke up in paradise for 10 mornings straight! Palma is beautiful! Soooo clean!

Can't fault anything. We had a lovely stay.

Fantastic staff and customer service. Clean room, clean reception.

Matress condition is terrible. I tried 2 different rooms with no luck on this matter. Matress spribgs expised.

Room was very clean, view was amazing and we loved the amenities in the Level lounge. Thank you for a fabulous holiday 😍

Great location and price

Good

Palma is lovely.

Decent modern city center hotel.

Great views.

If I was to rate the location, i would give it a 5. As and overall is a 3. Main reason is that rooms need MAJOR updating. The corridors are dark. Depending on what floor you are on, it can feel like you are in a dungeon. As a first time visitor, it's hard to find the parking lot. The directions given by the front desk, was cofusing. I drove around for 15 minutes before I called for help. Maybe the hotel should offer valet service or even bell service. Hotel has lots of potential but needs major investment to make itn a 5.

Great hotel

The staff were very unhelpful. Check in took over and hour due to short staffing. We had to wait over an hour for lunch. They forgot our order and then had to reissue it. The staff were rude and surly. Air conditioning in our room didn’t work on the first night. Couldn’t gain entry to the poll due to the sheer number of people in it and a massive volleyball game taking place. Really not the level of service expected from a Melia hotel. Especially at the Level standard.

Clean property. Rooms have good space. Breakfast was wonderful although some waitstaff gets anxious and snappy at the busiest time around 9. Pool is small and gets over crowded, ppl literally start reserving chairs at 0730 which is ridiculous. App says gym is open 24/7 but not true. Front desk will tell you it opens at 0700 and both times I went, I had to get them to open (after 0700). Location is perfect and safe. Nice little bars around.

Enjoyed a lovely 4 nights here with friends last week. A couple of issues with the sliding doors not locking in one of the rooms when we arrived and the air con not working in another, but both were resolved quickly. Common areas of the hotel are beautiful, with plenty of room around the pool even at the height of the season. The rooms themselves are a little dated, with some plug sockets not working. Bathrooms are not private at all! We hesitated before booking here because of that but thought they can’t be that bad, but they are, it would likely put me off staying again. One bed was more or less up against the glass partition to the shower area, with a voile curtain covering the shower (from the outside!)

Hotel was fantastic, a short taxi ride or 30 min walk to the centre. Breakfast was a wide range of options, although I probably wouldn’t do half board again as the evening meal menu was quite limited. Whilst the food was good, across 3 nights I had the same meal twice due to the reduced options for half board guests. Pool area was great except the life guard was more interested in reserved beds than saving lives. I had put our towels out and then went to sit at the poolside lunch area and the lifeguard removed our towels because we hadn’t left any personal belongings in them. I could understand if we had reserved them and left the hotel but we were sat a few yards away in the eating area! The back street mentioned in other reviews for noise, wasn’t too bad but there are a number of bars/clubs lining the back street so could be seasonal? Although the maids were vacuuming outside the door every day pre 9am which I think is not acceptable when people are on holiday resting. Would definitely use the hotel again