air conditioning was out in the whole building for my visit. they notified me of this ahead of time with the option to cancel & if not, provided me with a box fan instead at my request. this was an unexpected overnight stay due to last minute flight changes & while the staff was friendly & accommodating, the room was not enjoyable. due to the overall climate, there's unfortunately a major cockroach issue where I was killing bugs all night & couldn't sleep. major fumigation & pest control is needed

The room was very clean but the aging furnishings subtracted from the visit. I only stayed one night and felt that the cost was not congruent with the service. I called Front desk to replace a defective iron only to have it replaced with another defective iron. The breakfast was provided the oatmeal was delicious, eggs unremarkable but there was no bacon on the buffet only franks. Bacon was for guests that paid for breakfast The most unacceptable thing was there was no internet for the television only for my phone. There was no access to YOUTUBE.

The hotel lobby was clean and well maintained, but the room was unpleasant and smelled like wet carpet. Washcloths were unavailable, and the staff was unhelpful and unfriendly. Communication was also difficult due to language barriers. Overall, it was a disappointing experience, and I would not stay at this hotel again.

Breakfast was great

The hotel is ok but I wouldn't recommend it as my friend and I was held up at gun point by arm thugs ,we almost lost our life while on vacation. This was very scary for them as it was theirs first time traveling. To make it worst when I spoke to the Staff/Manger they said there was nothing they can do about and outside doesn't have cameras.

Excelente ubicación. El personal súper amable, la habitación confortable. No hay lujos pero hay comodidad

The room itself was clean, which I appreciated. However, the overall experience was still very disappointing. The air conditioning did not work properly, making the stay uncomfortable, and the staff were not very helpful when issues were raised. There was also a strong smell in the room that made me feel sick and triggered my sinuses, which suggests the space needs better cleaning or ventilation. Additionally, the view was terrible due to mess outside and foggy windows. Unfortunately, I wouldn’t choose to stay here again.

This is a no frills hotel. No refrigerator, no safe, there was a glass of if I wanted a drink. There was a roach in the room. There was a party in the building, loud music speaker vibrating until 2am. The mgr made it up to me comping my breakfast this morning but that wasn't very good either.

The hotel was conveniently located and clean but dated and in need of some upgrades. The pool area was nice but nut we'll serviced by staff. The hotel has great potential. The staff were helpful and the front desk was very accommodating

Cama pequeña. Pero habitación cómodas

Clean

Appearances and locations are sometimes Deceiving

The internet does work!!!! Staff doesn’t know how to help you!!!! The room is nasty and smells moldy!!!!!!! The water takes 10 minutes to get warm!!!!!!!!!!! The beds are broken down!!!!!

People in Cartagena talking in general don't have manners to deal with tourist, so sad. The place is beautiful but the people all they care is to get all the money they can from tourist.

We stayed in this place from April 9 to April 16. We tried and tried to change our reservation but hotel.com would not credit or refund our money back so we stucked it out for the duration. The carpeting should be remove in that place. Those carpeting are just to fifty dirty that made the whole room smells so horrible. So horrible that on the second night I was vomiting and my head was just throving. I would never put myself and my family in that place again.

Dated hotel with an older charm but very good for the price. Air conditioning stays on all the time, no adjusting. Situated near Starbucks, Burger King, Pio Pio and some attractions are walking distance. Staff helps a lot even though their English is not the best. No outside food in hotel. Breakfast options are varied.

Walking distance from a mall and a dollar store

Habian cucarachas en los baños pero el desayuno estaba delicioso. el wifi también estaba muy malo, pero la ubicación muy buena

Me and my sister stayed at Princess for 4 nights . Amenities were not provided as listed. No iron, no blow dryer, fridge, no water. All of which are expected to be provided by a standard hotel. Additionally the keys were faulty. We booked two rooms and only got into one of the rooms. No urgent action was taken by staff to resolve this issue and we got access to the other room until the following day. The room that we shared for the night was horrible. Apart from the amenities not being provided the smell of the pillow and sheet was horrible. I assume that it was not changed after the last person used it. We had no choice but to sleep right there until we got access to the other room. On the bright side the views from our rooms were amazing. The hotel is located in the heart of the city so we got the entire view of the city and the hotel pool from our rooms.

Buen desayuno, linda vista en las habitaciones