I wanted to like this property, but our 10-day stay was a disaster from the first day. After checking in and unpacking, we found roaches in the closet where we had stored our luggage. When we asked to change rooms, the staff said nothing was available and initially told us they could not help for several nights. Only after I explained that I was uncomfortable keeping my young children in a room with roaches did they reluctantly agree to move us. The service did not improve. Before leaving for a two-day trip to the city, we dropped off laundry and were told it would be ready in one day. When we returned, the laundry had not been washed and appeared not to have been touched. The front desk offered excuses that it was handled by another department instead of providing a sincere apology or solution. My cousin, who was traveling with us, had an even worse experience. Although the hotel had been notified that she would be away for a couple of days, housekeeping removed her belongings from the room, including clothing for her and her children, pool toys, three boxes of Legos, and a child’s water vest. When she returned and realized the items were missing, the hotel returned them after hours. The belongings smelled like urine, and the hotel then charged her to wash the items its staff had removed. The property’s lack of cleanliness, poor communication, and dismissive service made this stay extremely stressful. Save yourself the trouble and stay elsewhere.

The pool shown on the webpage is not the one at the hotel.

It’s not what is offering online

Rooms are in very bad shape, staff is not helpful at all, we left to the beach for 6hrs and the agua fresca pitcher still there when we got back nothing was cleaned after us! property is very old the only nice thing about it, is the pool but pics on the ad are deceiving because they promote the Bacocho beach club with the hotel (extra charge) and is not what it shows, ah and the brunch “buffet” bacon is not included you have to pay a fee for it

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Staff was great. Friendly. There were two instances where the cleaning team did not get a chance to clean our room because they were running behind on other rooms. The rooms need some work and better maintenance. They didn’t feel quite clean when we arrived. Food needs improvement.

Hotel muy cerca del centro, en una zona tranquila, alejada del ruido. La limpieza es muy buena y el servicio también.

The staff was attentive and the hotel itself is a comfortable stay! I stayed 4 nights and felt safe the entire time. The hotel food is good as well! They also offer transportation to the closest beach.

It was a wonderful time as a family our stay at Villasol. Staff were very attentive and helpful with tips and accommodating with our requests. Really good Mexican food at their restaurant. We’ll love to stay with them again.

We loved the property for the location. And the clean room. Reason I took 1 star office because the picture on the Expedia website is not the actual pool. The pool in the photo is located 10 minutes walk to the beach club which is additional 1200 pesos per day to use. Please update the actual photos of the hotel not the additional facilities that are located on a different site.

Clean room and close to beach.

The hotel is very pleasant and the staff are very helpful and go out of their way to make you feel at home. The rooms are basic and clean. The gym was small but just the right amount of machines. The restaurant is convenient and has a good menu with quality food.

Used to love this hotel, it’s a small well maintained traditional hotel. However this time we found out they sold their beach club and now they charge over a hundred dollars per day to get in. Having access to the beach club as a guest was what made the entire experience great. Now not so much, we might not come back.

Paid for a room with two beds. 3 days stay. Upgraded to have a balcony Showed up and gave us a room without a balcony. wouldn't refund the upgrade. Expedia gave us a $25 credit.

Buen desayuno. Atención amable. Parqueo gratuito.

Excelente estancia

Hotel looks nice from the outside and is in a good area for walking to restaurants and the beach; however, customer service isn’t great, we had a bunch of cockroaches that kept coming into our room, when we asked to get a new room they said they had none available even though 20 mins later they called us saying that they did have one so they just lied to us twice when we asked to switch (this was at around 11pm). Staff was not attentive at all, we saw them on their phones or just talking to one another when we needed to get their attention to get service at the restaurant. Would not recommend.

The property itself was okay, but the staff was rude and made the experience uncomfortable. I expected better customer service, and because of that, I wouldn’t choose to stay here again.

Breakfast w as great. Room was clean. Staff was very courteous and responsive.

Todo bien, el desayuno está muy rico y siento que está muy family friendly mucha gente con niños y gente mayor