This hotel is advertised as 5-star but in reality feels closer to a 3-star property.
We arrived late in the evening and received no welcome drink. When we asked to buy a beer, we were told it was too late, and staff appeared confused about whether the bar or restaurant was open. Being told to “run fast” to get a drink before the licence ended was not the level of service expected from a luxury hotel.
The room was very outdated and poorly maintained. It felt unclean, with visible dust throughout, mould around the bath and shower, unreliable hot water, and extremely worn towels. Maintenance work was badly done, with paint and sealant marks visible. The minibar was locked, which was inconvenient.
The hotel itself is in disrepair, including the swimming pool, which had missing tiles, rotting wood, and cloudy water. There is also a serious crow problem — they swarm the property, bathe in the pool, steal food, make constant noise, and even fly into rooms.
Food and dining were another major disappointment. We ate once at Canacona restaurant and did not return due to poor food quality. We also went to Cortaz restaurant. It appeared dirty and poorly organised, with unattended dirty dishes and confused staff, so we avoided eating at the hotel entirely.
Although the gardens are beautifully maintained, the private beach lacked basic facilities such as sunbeds and felt disconnected from the hotel. This is more like a 3 star hotel not 5 star at all.
