This is an ok hotel. Most of the staff were friendly and helpful, but not all. The room was clean and comfortable, but the air-conditioning didn’t seem to work and when you opened the window the road noise was loud. It’s a convenient stop near the motorway and there are lots of places to eat and drink at the nearby shopping centres. You can catch buses into the centre of Bilbao just a short walk away.

Good breakfast. Helpful team

Perfect location. Good internet. Easy parking. All was great!

No brekky

Nice place. Close to many shops and food options. Free parking!

6 day stay Most days only ham, bread and rock hard boiled eggs for the main breakfast, unless you are a cereal fan. Coffee was good, No juice twice, mostly stale pastries. Rooms very clean. Air con not working. Staff wonderful.

Staff were friendly and helpful

A good hotel but the booking in experience was a little concerning

Clean room, friendly staff, nice continental breakfast

Great staff!

X

Everything was perfect. Bed and pillows very comfortable.

Only room left was disabled even though we checked in early on line as requested. No wifi. TV didn't work and badly placed on the wall. Supposedly hot breakfast items were cold. Price of breakfast was more expensive than advertised on line.

this hotel is very basic and i think overpriced. We arrived and the hotel staff seemed overworked, tired and stressed out. We got to our room and realized that it was very stuffy and hot so we tried to turn the air conditioning on and realized after some time that it didn’t work along with the elevator. my husband went to ask inquire about the air conditioner not working and was told that if we waited “some more time” that it would work. it never worked and it was hot and stuffy our entire 2 evening stay. i went to grab the extra pillow that was provided in a plastic casing which made it seem like it was clean but when i looked at the pillow it had mascara marks on it. the shower also leaked because the door doesn’t fully shut. It was good enough to rest our bodies after a long journey but not very comfortable.

This hotrl has a great location the staff is very friendly and help you with anything you need

The property is older and dirtier than the pictures make it look. The lobby area is nice enough, and the rooms are fine for the price, but I wouldn't stay here again.

Good value for money

Fairly basic, clean but tired. Aircon was feeble meaning my room was too hot for sleeping even this time of year. Very basic restaurant and nothing else nearby. Fairly convenient for overnight before ferry, but that’s about it.

The hotel is comfortable, room clean, bed, shower & wifi good. However, it is 12 km from Bilbao. I feel ripped off by hotels.com If arriving by public transport, you need to cross the bridge at the Max Centre - if the centre is open you can use their escalators/lifts.

Excellent little ibis right next to a load of restaurants at the MaxCenter. My only issue is they there is always a lot of English staying before the ferry, but no opportunity to watch any news in English on tv. Most other hotels have this facility so it’s noticeable when not available. Would recommend though