Isabella
with Friends
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Night one of my stay at 3 am someone was trying to enter our room when I called the front desk they said they had thought the room was unoccupied and sent the people to try to open our door AGAIN. This went on for about five minutes. We were two girls on a girls trip and to be woken up from a deep sleep to this was quite traumatizing. The next day we went to explain the situation to the front desk and they said the manager would reach out. That never happened and the same night we went back and said we’d be contacted the next day. Guess what that never happened. Staff came off as rude and clearly didn’t want to take accountability for their actions. If you want staff that cares about you I wouldn’t recommend this place. Also the hallways were run down, dirty, smelly and never failed to see open containers of liquor/wine/water.
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