Was basic but clean. Busy in public areas. Room service was slow and food cold when it arrived. Room are not well soundproof I could hear the man in the room next door talking on his phone!

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Shower was not working properly

Room seemed liked it was recently refurbished, so was in good condition, comfortable bed, lovely bathroom. Not all areas of the hotel were in such a good condition. Our dinner in the Bar and Grill was not a good experience, with no vegan options, poor quality food, mistakes with our order, and such a long wait for our food that we were offered a free round of drinks from the bar, I wouldn't eat there again if I lived locally! There wasn't enough floor staff on duty for a very busy Saturday evening. The breakfast was fine though. Overall an ok stay, but Village Hotels would not be on my list of hotels to visit again

The room was super comfy and clean, breakfast was scrummy and staff we super friendly and welcoming

Perfect!

The bathroom was starting to flood from the shower so i took out the plug to be greeted by a plug hole full of hair .which i cleaned out . please see attached picture. The breakfast was bacon that looked raw, Mushrooms that had been boiled to with an inch disintegration. When i complained didn't even get offered a refund Just i will let my manager know

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The room was very clean and the hotel was very nice as well. However the room upstairs was very loud, from the time we walked into the hotel room to the next day on check out, it continued to bang, shouting, it was just like someone coming through the ceiling.

Excellent staff nothing to much trouble

Beds are comfy and a lovely big tv, staff on check in were nice. Rooms could do with a spruce up now; broken toilet seat, bit of black mould/mildew in shower, some toiletries were empty and the table lamps which used to match are a now mismatch and a bit on the rickety side. Other than that it was a pleasant enough stay as it always is, just could be better with a few tweaks and an aggressive maintenance regime in my opinion.

Hot water not working in room, room was cold and had to leave heating on all night. Asked for a mixed grill, no mixed grill available and was given a plate of chips with a steak. Poor customer service and charged the same price

Room

Rooms always good breakfast was wonderful staff are always friendly and helpful

Good space

Good service

Room was neglected. Not cleaned well after raising complaint to receptionist and cleaners. Hairs, makeup stains, dust and bed was left undone during “cleans”. Complained to the manager and a 50% refund on my stay was agreed,

Rooms were ok but the children running in the hallway very early and pile of sick on the stairs were a big disappointment

The constant noise from the pipe work just outside your room is just to much I have stayed in a twin, double and club room this that this would get me a better position in the hotel well it did not the noise it to much. One towel in a twin room no phone to call down so you would have to walk and get another one, the cleaner is obvisiolousy short as I can see her swip marks from cleaning the shower, tiny hairs in sink, Nice bar area and pool.

Paid for breakfast but I was not told it stopped being served at 9am Monday to Friday, requested a refund but told it was not possible due to my booking. A little disappointing as 9am is early if your not in a hurry to leave, 10am would be much better.