This hotel is clean but very average. Close to everything but only has the very basic amenities. Breakfast was expensive €26 per person for buffet breakfast and there wasn't much to choose from. Reception could also be a little friendly to guests. No complimentary water so we bought water and asked to charge it in the room but we were told they can't do that since the room has already been fully paid for but doesn't make sense that they were ok to charge the €26 per person breakfast to the room.

Overall very good, but Breakfast was very basic for the price.

Location near malls and Christmas Markets Good food at the restaurant Friendly service Room available upon our arrival at about noon time

Very clean hotel/room, pleasant staff and a wonderful breakfast selection (though a bit pricey). I would have given it 5 stars if not for the odd room layout. I had a single queen room. The toilet was immediately to the left of the door, but the sink, shower and tub were around the corner. I found that odd. There was an electric kettle in the room with a few tea and instant coffee selections, and a mini fridge. The room size was good with two windows that you could open. I came in by train and you can take bus 3 or 13 to the Hansemannplatz stop. Cross the street to Peterstraße and the hotel is down on the left. Easy to get to and a short walk further down Peterstraße gets you towards the old town.

The breakfast was great, but they need more coffee machines. One machine is not enough for the demand, resulting in long lines...

Perfect hotel! Really impressed, staff were all lovely and helpful. Great for parking too. Breakfast is fantastic

Really nice building and very clean also comfortable friendly staff. Thank you for everything.

Great location near the cathedral and square. Hotel was great but we did not eat the breakfast as it was expensive at $26 euros each. I recommend the dining room as we ate 2 nights of 3. Parking was easy with our rental. Unfortunately, our vehicle was broken into and my wife’s Michael Kors purse (the only item we left and forgot in the car) was stolen. Note: the underground parking does not belong to the Hotel. I would recommend staying here without a vehicle.

nice place to stay

Nice overall. Just the AC wasn’t working in our room and it was too hot. Also the room was small for a family of 4

The hotel and room as such were fine. But there are too many drug addicts and drunks in the blocks around the hotel. The parking lot is spacious but some parts of it are used as public latrine. Very close to main shopping areas and other parts of the city center.

Place is clean and staff is polite and helpful. Close to the old town. In the evening streets did look a bit doggy.

Great experience and great location!

Séjour parfait dans ce Novotel très bien entretenu (chambre impeccable, spacieuse, ultra propre). Accueil très agréable, de la réception au petit-déjeuner. Localisation très centrale et pratique (à 5mn à pied des rues avec tous les magasins principaux pour un week-end shopping ; 7mn à pied de la vieille ville ; 17mn à pied de la gare). Le petit-déjeuner était très copieux et soigné (par exemple petites cassolettes de saumon fumé, et une attention sur l'hygiène avec des vitres de protection pour se servir au buffet). Je reviendrai séjourner avec plaisir dans cet établissement et remercie tout son personnel agréable!

Very convenient for Aachen Christmas market. Super friendly staff. Clean room. Used bar both evenings and drinks were reasonable and delicious. Didn’t have breakfast as we had it on the go from fantastic bakeries and cafes in town. Aachen beautiful - you must see the cathedral!

Great experience.

A very nice hotel and spacious room. The front desk service personnel were extremely helpful and friendly. The breakfast was excellent.

This is an amazing place to stay in Aachen! Very modern / clean ..with an amazing breakfast option. This is an excellent hotel!

everthing is good and near bus station all very good

I wish I’d stay more. Highly recommended Hotel in the area.