Clean, safe, convenient location. Check-in was a little bit confusing with no desk in the hotel, until found sign indicating that check-in was in the next door building. Steps at the front are not accessible but there is a side entrance without stairs. No desk in room.

Excellent emplacement!

Good to stay , easy get in and out from hotel , free bus pass they give for town visits

Doors to outside don't have locks. Hot tub closed early.

Old property with no amenities, patio door was bolt lock making our family feel unsafe. Hallway is dark and gloomy. Feel charge customer very much comparable to all nearby hotels with same level but facility not kept up. Would never stay here. This is the first time ever in 20 years using Expedia that our family experienced such bad quality hotel.

Our two-queen room was very large and comfortable. We had a little balcony that we enjoyed sitting out on. Our room (220) had a direct access staircase from the parking lot which at first I wasn’t a fan of, but it turned out to be quite convenient and wasn’t a problem at all. The beds were very comfortable. We used the underground parking as we were driving a small car and there were several empty spots in it throughout our stay (Sunday-Tuesday), and it was easy to get in and out of the parking garage. I LOVED the bathroom soap products (Rocky Mountain Soap Company). Our showerhead seemed to have only one setting and it was way too strong, almost painful - I tried to change it but I don’t think you can. Overall, we had a very nice stay here!

Clean and comfy bed

Not applicable.

Parking

Clean room, building and rooms could do with a little updating. The coffee machine in our room did not work and the pods they have for us to use were limited. Good use of a fridge and staff were very helpful. Location was excellent.

Older property with recent improvements. Room was clean and staff were friendly. Beds are very soft which made sleeping difficult because I need a firm mattress. Great location and easy walking to everything

Helpful front desk staff.

It was an ok stay. The bed was comfy and the room seems to be recently renovated.

Air conditioner had to run constantly because every time it came on it mid so loud it wakes us up throughout the night. It was like having a train in our room it was so loud. But if it wasn’t on, the sound of people in the halls, entering their rooms, and flushing toilets was also loud enough to wake us. The TV has no streaming, casting, or mirroring capabilities so no TV except channels. The shampoo dispenser was knocked off the wall. The conditioner dispenser was empty. The coffee in the room was terrible and the creamer was two packets of dried creamer. The check in was the next hotel. The pillows crash down to bed level so good luck with that. The bed is on rollers that stick out so watch your toes. Awful. Worst hotel I’ve been in. Seeing the receipt made me nauseated at the rip-off. It’s below the level of motel 6 because those are quiet, comfortable and clean.

There’s no front desk at this hotel, it’s ran by the hotel next door. This made the experience feel not super secure, especially since we were on the first floor. The parking was underground so that was great! Super close to downtown Banff but still far enough away that it’s not noisy. The AC unit point directly at your head at night so it’s loud and chilly. Overall, a good stay!

The location was good but it was very expensive for what you get.

Old hotel.

Pros: location and quite clean Cons: old room, loud ac, not a good value for money (600$/ night in summer) not even free bottle of water

The hotel is in a great location of course and the staff were very helpful even though the check in counter is located in a completely different hotel which was confusing at first. However, the hotel is not maintained at all, it’s run down and dated. You’re just paying for the location and convenience to being in Banff

The AC is very noise and not working very well and need to be replaced. The staff is very nice and friendly.