The TV control was glitchy and the battery cover was missing. The toilet drainage smelt and requires some maintenance. There is also a plug to the right side of the TV is damaged and dangerous.

Very spacious sized family room, named future inn but all fitments looks outdated, a renovation may needed i suppose. Ensuite designed separate the toilet room and bathroom with a suitable door, which is a good idea, however the toilet is smells of strong urine, and it never went away during our 2 nights stay, the smells is all soaked in. As I said it needs some renovation, particularly the toilet. Or maybe need a very deep cleaning of the ensuite with strong bleaching etc. Air-conditioning is very powerful, family room with 2 queen size beds and still has plenty spaces left for personal belongings, the location is perfect only short walk to the bay. A loads of parking spaces as well, staffs do taken my card details for pre-authorization while checking though. Overall I still count it valued for my stay, yet the ensuite room really some workout with the horrible urine smells.

Nice location for Cardiff bay , pleasant staff and free parking . Decent breakfast very happy

Best choice for our stay in Wales! Spacious room with TWO Queen beds. Immaculate bathroom. Tea/Coffee making facilities. Staff were extremely kind and helpful. The hotel is a short walk to Mermaid Quay with its shops and waterfront. City Centre close by. We were spoilt for choice for the halal restaurants nearby. Tried a new one every night! And to top it off, FREE Parking! Would thoroughly recommend

Our suite was lovely and clean. The staff were very friendly. Breakfast was varied but could get busy at times as shown on the notice board the lift. We had an evening meal in the restaurant. The food was delicious but be aware that the chicken wings are very very spicy I had to swap starters with my husband they were too spicy for him. We choose this hotel for the free convenient parking. Overall a great experience.

Superb location./ free WiFi / free parking / friendly and efficient staff. Hotel Cleanliness

Would definitely use this place again. Staff were very friendly and helpful.

Chaotic check in made about ten couples wait til 3 then acted surprised when check in didn’t go smoothly. Our door wouldn’t open on third attempt at a new key we asked for a new room. Room wasn’t clean and bathroom smelt. There was no fridge or ice machine!

Lovely staff, great location

Good location, nice facilities & great price!

Room was spacious and clean. Breakfast could be better with more choices.Overall worth for the money

From start to finish was delightful. The staff at check-in was amazing making sure my car was registered and recorded properly. I had a very pleasant experience staying there. Thanks for a wonderful evening. Dinner staff could be more attentive to what they are doing and serve with a smile and remove empty plates before sitting by us to have their break before finish clearing our plates and serving our desserts.

Ataye

Great stay would recommend

Not bad but Their place is very nice and convenient close to everywhere

Toiletries were supplied in a pouch which may not suffice two people. Fortunately we carried our own. The water dispenser near the lift and ice dispenser in the lobby was very handy. Most importantly the staff is very helpful and accommodating

Hotel stay was good and 10 minute walk to the bay.

Staff were very friendly, great room and great location

Great property within 10 minutes’ walk of Cardiff Bay attractions. Check in not until 3pm and free parking available up until 2pm day of checkout. Around 40 minutes’ walk from city centre, or £10 in an uber.

Well located for the bay, good breakfast, easy parking. However, the lift was broken and we were in the 4th floor, no help in carrying luggage up, our room didn't have towels, reception didn't answer phone so had to walk back down to request towels. Towels didn't turn up until 10pm that night. Not sure if they were short staffed, but not the best service!