Everything about it was perfect. Even the walkable location was just what we needed in a nice location. Full staff was very helpful and friendly.

The concierge and check in staff were excellent throughout. The location of the hotel is also excellent for those who are into the flower show! Only slight problem was the turn down service - we got it the first night (with only one drink and one chocolate though!) and then nothing at all on the second night. Just feels a bit inconsistent is all.

Great Hotel, v friendly staff and fantastic location.

Excellent location

Classic little British hotel, lovely location, great staff and fun

Great location. Comfy bed.

The location is very good. Sloane Square and Kings Road have a lot to offer in respect of shops and restaurants. The hotel was very clean. The rooms a very small especially the shower cubicle. The mattress was uncomfortable and sagging on the sides. We arrived very early in the morning with intention of leaving our luggage. The receptionist was very curt and immediately informed us that they could not do an early check in because of some lame excuse. Apart from not asking about this or expecting this we would have appreciated an attempt of an offer to check us in earlier. Also they could have placed our luggage which consisted of a couple of cabin bags and a rack sack in our room when we returned later that day, in the evening. I am not sure about the advantages of booking through Expedia. I am a regular returning customer and have read somewhere that hotels booked through them will offer an upgrade (when available). I don’t recall any occasion when this has happened in London. Maybe this can be clarified by Expedia.

The hotel us fabulous. The immediate area is loaded with shops & restaurants. Public transportation is readily available. Don't mis the basement Speakeasy: The Knox.

Clean Room, helpful and polite staff

Great location but overall the hotel isn’t very very very tired probably the worst bathroom. I’ve said it in a hotel in London and the rooms need some serious upgrades. If it wasn’t for the venue nobody would stay there.

Great location, good dining options, nice rooms and reasonable pricing.

Clean

Lovely room, BRILLIANT Staff and super nice breakfast

The location was our best part of the stay

Clean and great location

Staff at the front desk and manager went above and beyond. They helped us recover an item left in an Uber. They were alway friendly and helpful with suggestions. The neighborhood had upscale shopping. Transportation was readily available on Sloane Square. Very walkable as well. Room was very attractive and comfortable. I would definitely stay here again if in London.

Easy to have breakfast & diner near the hotel

Theatre trip…overnight stay. Great location. Comfortable. Well designed room with everything you could need.

Excellent location just steps from the Tube station, and posh Chelsea shopping and dining.

convenient. I didn't like the big step into the bathroom. I would not have booked this room if I'd known